Job Overview

Rafiki Retreat is seeking an experienced and dynamic Lodge General Manager to oversee all administrative and operational aspects of the lodge.

This is an exciting opportunity for a passionate hospitality professional who thrives in a leadership role and is committed to delivering exceptional guest experiences while supporting sustainable tourism practices.

Key Responsibilities

The Lodge General Manager will be responsible for:

• Overseeing all administrative and operational activities at the lodge.
• Developing and implementing marketing strategies to enhance the lodge’s visibility and attract new clients.
• Leading, managing, and motivating the on-site team.
• Planning and allocating work according to employees’ strengths and capabilities.
• Preparing and managing budgets to ensure cost-effective operations while maintaining high service standards.
• Identifying and implementing initiatives to improve operational efficiency and the lodge’s overall performance.
• Driving business growth by increasing client acquisition and strengthening the lodge’s market presence.
• Preparing regular reports on financial performance and operational activities for the lodge owner, ideally every week.
• Introducing and promoting environmentally friendly initiatives that align with the lodge’s mission and vision for sustainable tourism.
• Maintaining excellent customer service standards.
• Building and fostering meaningful relationships with guests and stakeholders.

Requirements

• A minimum of five years of experience in hotel, tourism, or hospitality management.
• Strong knowledge of the tourism and hospitality industry, particularly within the Tanzanian market.
• Demonstrated experience developing strategies to increase lodge visibility, expand the client base, and improve overall business performance.
• Proven leadership skills, with the ability to inspire and motivate employees while serving as a positive role model.
• Excellent interpersonal and communication skills, with a natural ability to connect with people.
• Strong organizational, budgeting, and problem-solving abilities.
• A commitment to sustainable and environmentally responsible practices.
• Ambitious self-starters with strong industry knowledge and proven capabilities are also encouraged to apply, even if they do not meet the five-year experience requirement.

Language Requirements

• Fluency in English is essential.
• Proficiency in at least one additional European language is preferred, particularly German.
• Knowledge of Swahili will be considered an advantage.

Work Eligibility

Rafiki Retreat welcomes applications from both Tanzanian nationals and international candidates. Non-resident applicants are encouraged to apply.

For suitable candidates who do not currently hold a Tanzanian work permit, the lodge is open to negotiating sponsorship and assisting with the work permit application process.

Compensation

The salary will be negotiated based on:

• The candidate’s experience.
• Work permit status.
• The candidate’s ability to achieve agreed performance targets focused on maximizing the lodge’s revenue and overall business performance.

Performance-based incentives may be considered for candidates who successfully implement strategies that:

• Increase lodge occupancy.
• Enhance operational efficiency.
• Expand the client base.
• Contribute to sustainable business growth.

• Overseeing all administrative and operational activities at the lodge.
• Developing and implementing marketing strategies to enhance the lodge’s visibility and attract new clients.
• Leading, managing, and motivating the on-site team.
• Planning and allocating work according to employees’ strengths and capabilities.
• Preparing and managing budgets to ensure cost-effective operations while maintaining high service standards.
• Identifying and implementing initiatives to improve operational efficiency and the lodge’s overall performance.
• Driving business growth by increasing client acquisition and strengthening the lodge’s market presence.
• Preparing regular reports on financial performance and operational activities for the lodge owner, ideally every week.
• Introducing and promoting environmentally friendly initiatives that align with the lodge’s mission and vision for sustainable tourism.
• Maintaining excellent customer service standards.
• Building and fostering meaningful relationships with guests and stakeholders.

• Strong knowledge of the tourism and hospitality industry, particularly within the Tanzanian market.
• Demonstrated experience developing strategies to increase lodge visibility, expand the client base, and improve overall business performance.
• Proven leadership skills, with the ability to inspire and motivate employees while serving as a positive role model.
• Excellent interpersonal and communication skills, with a natural ability to connect with people.
• Strong organizational, budgeting, and problem-solving abilities.
• A commitment to sustainable and environmentally responsible practices.
• Fluency in English is essential.
• Proficiency in at least one additional European language is preferred, particularly German.
• Knowledge of Swahili will be considered an advantage.

• A minimum of five years of experience in hotel, tourism, or hospitality management.