RESPONSIBILITIES

• Deliver the Services in accordance with the ITIL v3 (level 3) framework, interface with and take part in the Client’s execution of these processes in support of the Services.
• Install and configure computer hardware, software, networks and applications
• Continuously monitor and maintain systems and networks
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues
• Diagnose and troubleshoot system and network problems, software faults or hardware complications
• Support the roll-out of new applications
• Keep a record of issues, along with solutions, to refer back to in future instances
• Provide onsite or remote IT support to clients.
• Diagnose and resolve software and hardware incidents.
• Support, configure, maintain LANs, WANs, network segments, Internet, and intranet systems.
• Perform fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
• Logs client requests, queries or support calls and document their outcome to facilitate timely follow-up.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to support requests.
• Develop help sheets and knowledge base articles for end users.
• Performing other duties as directed by the immediate supervisor.

REQUIREMENTS

• A Diploma in Information Technology, Computer Science, Computer Engineering or equivalent qualification from recognized institutions.
• ITILv3 or ITILv4 certification is an added advantage.
• 1 year experience supporting a company multinational staff.
• Must be fluent in both oral and written English
• Ability to self-learn new technologies via web articles, forums, seminars, trainings. Analytical and problem-solving skills
• Teamworking skills
• The ability to think logically and strategically
• A methodical approach to tasks
• Customer service skills
• Excellent communication skills, both written and verbal
• Organisation and planning skills

• Deliver the Services in accordance with the ITIL v3 (level 3) framework, interface with and take part in the Client’s execution of these processes in support of the Services.
• Install and configure computer hardware, software, networks and applications
• Continuously monitor and maintain systems and networks
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues
• Diagnose and troubleshoot system and network problems, software faults or hardware complications
• Support the roll-out of new applications
• Keep a record of issues, along with solutions, to refer back to in future instances
• Provide onsite or remote IT support to clients.
• Diagnose and resolve software and hardware incidents.
• Support, configure, maintain LANs, WANs, network segments, Internet, and intranet systems.
• Perform fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
• Logs client requests, queries or support calls and document their outcome to facilitate timely follow-up.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to support requests.
• Develop help sheets and knowledge base articles for end users.
• Performing other duties as directed by the immediate supervisor.

• Ability to self-learn new technologies via web articles, forums, seminars, trainings.
• Analytical and problem-solving skills
• Teamworking skills
• The ability to think logically and strategically
• A methodical approach to tasks
• Customer service skills
• Excellent communication skills, both written and verbal
• Organisation and planning skills

• A Diploma in Information Technology, Computer Science, Computer Engineering or equivalent qualification from recognized institutions.
• ITILv3 or ITILv4 certification is an added advantage.