ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

PURPOSE

To support the delivery of efficient and effective IT and Telecommunications (TC) services, and development of IT Solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY ACCOUNTABILITIES:

Under the overall guidance and technical supervision of the Head of the TEC division, the IT Assistant will be responsible for the following:

• Record, classify, and track all TEC support requests and incidents.
• Update ticket details with troubleshooting steps and escalate unresolved issues.
• Follow up to ensure timely closure.
• Provide first-line TEC support to staff.
• Troubleshoot issues with PCs, printers, Wi-Fi, and Office 365.
• Support conference room TEC setups, including Teams conferencing.
• Assist in onboarding/offboarding staff.
• Assist with installation and configuration of TEC equipment.
• Support network issues including LAN, Wi-Fi and VPN.
• Provide remote TEC support to Kigoma, Arusha and Mtwara.
• Assist with preparing TEC equipment for dispatch to the sub-offices.
• Perform any other duties as assigned.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

University Degree in Information Technology, Computer Science, Engineering or other relevant field.

Competency:

Client-oriented, teamwork, adaptability and integrity.

Knowledge & Skills:

Basic understanding of hardware, networking, and operating systems.

Knowledge of Office 365 and good communication skills.

Languages:

Fluency in English Language.

• Record, classify, and track all TEC support requests and incidents.
• Update ticket details with troubleshooting steps and escalate unresolved issues.
• Follow up to ensure timely closure.
• Provide first-line TEC support to staff.
• Troubleshoot issues with PCs, printers, Wi-Fi, and Office 365.
• Support conference room TEC setups, including Teams conferencing.
• Assist in onboarding/offboarding staff.
• Assist with installation and configuration of TEC equipment.
• Support network issues including LAN, Wi-Fi and VPN.
• Provide remote TEC support to Kigoma, Arusha and Mtwara.
• Assist with preparing TEC equipment for dispatch to the sub-offices.
• Perform any other duties as assigned.

• Basic understanding of hardware, networking, and operating systems.
• Knowledge of Office 365 and good communication skills.
• Client-oriented, teamwork, adaptability and integrity.

• University Degree in Information Technology, Computer Science, Engineering or other relevant field.