Background

An important employment opportunity for an Issuing Officer at Twyford Tiles Tanzania’s Mwanza factory was announced in January 2026. Twyford Tiles Tanzania is a major player in the ceramic manufacturing industry. As the last point of contact between production and the client, this position is advantageously located within the Warehouse and Manufacturing Operations division.

The Mwanza hub has emerged as a crucial distribution point for Twyford Tiles’ ongoing East African expansion into the Lake Zone and surrounding areas. The accuracy, security, and speed of the outbound supply chain fall under the purview of the Issuing Officer. This is a position for a logistics expert who is aware that a factory’s success is determined not only by the products it produces but also by how well those products are delivered to the market.

Overview of the Position: Issuing Officer

A mid-level operational position that connects transportation logistics with warehouse storage is the Issuing Officer. Managing the intricacy of outbound logistics—making sure the appropriate tiles are loaded onto the appropriate vehicles at the appropriate time—is the main goal.

Fundamental Strategic Duties

The challenging responsibilities of an Issuing Officer at Twyford Tiles center on Vehicle Dispatch, Safety Compliance, and Outbound Accuracy.

A. Management of Outbound Operations

There is a lot of activity at the warehouse. Throughout the entire removal process, the Issuing Officer is responsible for maintaining data integrity.

Managing daily chores to make sure warehouse employees are pulling the right inventory in accordance with digital or physical picking lists is known as workflow oversight.

Data Accuracy: To avoid inventory problems, make sure the kind and quantity of tiles issued match the system records.

B. Allocation of Resources and Vehicle Dispatch

Because of the terrain and distance in Mwanza, logistics can be difficult. Reducing transportation expenses requires efficient dispatching.

Sequencing: arranging the loading order of cars according to delivery route, vehicle capacity, and order priority.

Resource optimization is the process of making sure that available vehicles, workers, and forklifts are used to their fullest potential without creating bottlenecks.

C. Quality Standards and Loading Efficiency

Tiles are expensive, delicate, and weighty. Financial losses and breakages result from improper loading.

Enforcing stringent guidelines for the stacking of tiles inside automobiles is known as loading supervision. This covers the usage of safety buffers and the distribution of weight.

Timeliness: Keeping an eye on the clock to make sure each car departs the bay on time to fulfill customer delivery windows.

D. Risk Mitigation and Pre-Outbound Inspection

The last quality control check is performed by the Issuing Officer.

Inspection: Before leaving, visually inspect the product and the delivery vehicle.

Anomaly reporting is the process of identifying and recording anomalies, such as faulty batch numbers, broken packaging, or subpar transport vehicles, and reporting these problems in accordance with corporate policy.

Requirements for Candidates: Education and Experience

Twyford Tiles is seeking a professional with the “street smarts” to oversee a busy loading bay and a solid academic background in logistics.

Education

It is necessary to have a bachelor’s degree in logistics and transport management. This gives supply chain optimization and inventory control its theoretical underpinnings.

Experience

At least a year of practical experience in vehicle dispatch or warehouse outbound operations.

Technical Proficiency

Dispatch Logic: Knowledge of vehicle allocation according to route and payload.

Safety Standards: Knowledge of Occupational Health and Safety (OHS) in relation to warehouse operations and heavy lifting.

Characteristics of Behavior

Detail-oriented: Making a single pallet error in tile issuance can result in serious accounting mistakes.

Resilience: The capacity to manage a manufacturing plant’s “fast-paced” and frequently stressful environment.

Teamwork: Every day, drivers, warehouse workers, and the sales department must coordinate.

Mwanza’s Logistics Ecosystem

Tanzania’s “Rock City,” Mwanza, serves as a vital logistical hub. Twyford Tiles offers unique chances and challenges for an Issuing Officer:

Regional Distribution: Mwanza-produced goods frequently make their way to Geita, Shinyanga, or Rwanda and Uganda.

Supply Chain Pressure: The demand for tiles might soar during the busiest building seasons, necessitating the Issuing Officer to handle high-pressure spikes in outgoing volume.

Overtime Commitment: Given that transportation schedules frequently fall outside of regular business hours, the job description specifically calls for a commitment to work overtime.

KPIs, or key performance indicators

The following measures will be used to gauge success in this role:

The percentage of orders that are shipped without quantity or product type errors is known as loading accuracy.

The average amount of time between a vehicle’s arrival and departure is known as the dispatch lead time.

Breakage Rate: Reducing the proportion of goods that sustain damage while being loaded.

Compliance: Following safety regulations and pre-outbound inspection procedures.

• Workflow oversight: Managing daily chores to make sure warehouse employees are pulling the right inventory in accordance with digital or physical picking lists.
• Data Accuracy: Ensuring the kind and quantity of tiles issued match the system records to avoid inventory problems.
• Sequencing: Arranging the loading order of vehicles according to delivery route, vehicle capacity, and order priority.
• Resource optimization: Ensuring available vehicles, workers, and forklifts are used to their fullest potential without creating bottlenecks.
• Loading supervision: Enforcing stringent guidelines for the stacking of tiles inside vehicles, including the usage of safety buffers and weight distribution.
• Timeliness: Monitoring the clock to ensure each vehicle departs the bay on time to fulfill customer delivery windows.
• Inspection: Visually inspecting the product and the delivery vehicle before departure.
• Anomaly reporting: Identifying and recording anomalies, such as faulty batch numbers, broken packaging, or subpar transport vehicles, and reporting these problems in accordance with corporate policy.

• Dispatch Logic: Knowledge of vehicle allocation according to route and payload.
• Safety Standards: Knowledge of Occupational Health and Safety (OHS) in relation to warehouse operations and heavy lifting.
• Detail-oriented
• Resilience
• Teamwork

• Bachelor’s degree in logistics and transport management.
• At least a year of practical experience in vehicle dispatch or warehouse outbound operations.