We are looking for a Head of Retail Products to take full ownership of the bank’s product ecosystem, driving growth, innovation, and market relevance across all retail offerings.

You will lead strategy, execution, and performance across Retail Assets & Liabilities, Digital Banking, Cards, Bancassurance, Custodial and Investment Services, ensuring strong commercial outcomes and a superior customer experience.

Responsibilities or duties

Product Strategy & Lifecycle Management

Lead the development and management of:

• Retail Loans, Mortgages, Overdrafts & Government Schemes
• CASA, Savings & Term Deposits
• Digital Banking (Mobile, Internet, Agency & WhatsApp Banking)
• Cards (Debit, Credit, Prepaid)
• Bancassurance
• Custodial & Investment Services

Own the full product lifecycle — from idea to launch to optimization

Align all products with business strategy, market trends, and regulatory requirements

Develop business cases and financial models for new initiatives

Business Growth & Financial Performance

Drive growth across:

• Loan book and deposits
• Digital adoption and transaction volumes
• Card usage and issuance
• Fee income (investments, custodial, bancassurance)

Manage pricing, margins, and profitability

Optimize balance sheet performance and cost of funds

Provide strategic input into pricing, liquidity, and portfolio decisions

Deliver strong P&L performance across all product lines

Sales Enablement & Partnerships

Partner with Retail, Corporate, and Branch teams to drive product uptake

Enable sales through campaigns, training, and cross-selling strategies

Build and manage strategic partnerships with:

• Insurance providers
• Asset managers and custodians
• Fintechs and payment networks

Customer Experience & Innovation

• Champion customer-first product design
• Use insights, analytics, and feedback to continuously improve offerings
• Drive innovation across digital banking, cards, and investment products
• Ensure seamless and intuitive customer journeys

Digital & Channel Integration

• Lead digital transformation across product offerings
• Optimize delivery across mobile, internet, USSD, and agency channels
• Oversee the cards ecosystem and partnerships
• Work closely with ICT to ensure scalable, stable, and innovative systems

Risk, Compliance & Governance

• Ensure full compliance with regulatory requirements (BOT, KYC/AML)
• Act as first line of defense for product-related risks
• Monitor operational, credit, fraud, and reputational risks
• Address audit findings and implement corrective actions

Reporting & Insights

• Track and report on key product performance metrics
• Provide insights to senior management and key committees
• Support reporting to ALCO, Product Committees, and the Board

Leadership & Team Management

• Build and lead a high-performing product team
• Coach, mentor, and develop talent
• Drive a culture of accountability, ownership, and innovation

Qualifications or requirements (e.g., education, skills)

Competencies Required

• Strong expertise in Retail & Digital Banking, Cards, Investments, and Bancassurance
• Deep understanding of the Tanzanian banking and regulatory landscape
• Proven track record in product strategy, innovation, and lifecycle management
• Strong commercial, analytical, and financial modeling skills
• Experience with digital ecosystems, fintech partnerships, and payment systems
• Customer-focused with strong attention to user experience
• Exceptional stakeholder management and communication skills
• Strong leadership and team development capabilities

Qualifications and Experience

• Bachelor’s degree in Business, Finance, Economics, or related field
• MBA or relevant professional certification is an added advantage

• Lead the development and management of Retail Loans, Mortgages, Overdrafts & Government Schemes
• Lead the development and management of CASA, Savings & Term Deposits
• Lead the development and management of Digital Banking (Mobile, Internet, Agency & WhatsApp Banking)
• Lead the development and management of Cards (Debit, Credit, Prepaid)
• Lead the development and management of Bancassurance
• Lead the development and management of Custodial & Investment Services
• Own the full product lifecycle — from idea to launch to optimization
• Align all products with business strategy, market trends, and regulatory requirements
• Develop business cases and financial models for new initiatives
• Drive growth across loan book and deposits
• Drive growth across digital adoption and transaction volumes
• Drive growth across card usage and issuance
• Drive growth across fee income (investments, custodial, bancassurance)
• Manage pricing, margins, and profitability
• Optimize balance sheet performance and cost of funds
• Provide strategic input into pricing, liquidity, and portfolio decisions
• Deliver strong P&L performance across all product lines
• Partner with Retail, Corporate, and Branch teams to drive product uptake
• Enable sales through campaigns, training, and cross-selling strategies
• Build and manage strategic partnerships with insurance providers
• Build and manage strategic partnerships with asset managers and custodians
• Build and manage strategic partnerships with fintechs and payment networks
• Champion customer-first product design
• Use insights, analytics, and feedback to continuously improve offerings
• Drive innovation across digital banking, cards, and investment products
• Ensure seamless and intuitive customer journeys
• Lead digital transformation across product offerings
• Optimize delivery across mobile, internet, USSD, and agency channels
• Oversee the cards ecosystem and partnerships
• Work closely with ICT to ensure scalable, stable, and innovative systems
• Ensure full compliance with regulatory requirements (BOT, KYC/AML)
• Act as first line of defense for product-related risks
• Monitor operational, credit, fraud, and reputational risks
• Address audit findings and implement corrective actions
• Track and report on key product performance metrics
• Provide insights to senior management and key committees
• Support reporting to ALCO, Product Committees, and the Board
• Build and lead a high-performing product team
• Coach, mentor, and develop talent
• Drive a culture of accountability, ownership, and innovation

• Strong expertise in Retail & Digital Banking, Cards, Investments, and Bancassurance
• Deep understanding of the Tanzanian banking and regulatory landscape
• Proven track record in product strategy, innovation, and lifecycle management
• Strong commercial, analytical, and financial modeling skills
• Experience with digital ecosystems, fintech partnerships, and payment systems
• Customer-focused with strong attention to user experience
• Exceptional stakeholder management and communication skills
• Strong leadership and team development capabilities

• Bachelor’s degree in Business, Finance, Economics, or related field
• MBA or relevant professional certification is an added advantage