Vacancy title:
Guest Relation Manager

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management,Customer Service,Restaurant & Hospitality,Entertainment & Travel]

Jobs at:
Mbali Mbali Lodges and Camps

Deadline of this Job:
Wednesday, October 21 2026

Duty Station:
Arusha, Tanzania | Arusha

Summary
Date Posted: Thursday, October 15 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Mbali Mbali Camps and Lodges is seeking to fill 5 positions for Guest Relation Managers. This role is crucial in ensuring guest satisfaction and maintaining the high standards of our lodges.

Key Responsibilities:

• Overseeing guest relations and ensuring a high level of service.
• Addressing and resolving guest issues promptly and effectively.
• Coordinating with various departments to ensure seamless guest experiences.
• Maintaining guest satisfaction through proactive engagement.

Qualifications and Experience:

• At least 5 years’ proven experience in a similar role.
• Fluent in English; knowledge of another foreign language is an added advantage.
• Strong problem-solving skills.
• Excellent leadership and coordination skills.
• Relevant qualification in hospitality, tourism, customer service, or a related field.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

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