Background information about the job or company (e.g., role context, company overview)

ASA Microfinance (Tanzania) Limited, incorporated under the Companies Act, 2002, is a subsidiary of ASA International (www.asa-international.com), one of the world’s leading microfinance institutions. Africans& Diaspora

The Company is an equal opportunity employer and is inviting applications from qualified, competent, and dynamic Tanzanian citizens with a strong commitment to socio-economic development to fill the following vacant positions:

Role

The GMC Head is an independent position whose sole responsibility is to settle unresolved employee grievances that may have adverse impact on the effective operation of ASAI. The GMC Head is accountable for ensuring that both parties find the GMC mitigation process transparent, informative and thorough, whilst adhering to policy and thus regulations. She has to carry out her position’s responsibilities in such a way that minimizes risks related with staff privacy and ensure that all disclosures & relevant data & documents will be handled seriously, treated as confidential and managed without fear of reprisal of any form upon any employee. She must adhere to all of the requirements established by the GMC-Chairperson of Group-GMC at each stage of GMC functionality.

Responsibilities or duties

Qualifications or requirements (e.g., education, skills)

• Bachelor’s or master’s degree in Management, Law, or a related field.
• Excellent verbal/writing communication skills in English.
• Ability to handle stressful situations with grace and professionalism.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Ability to analyze data and identify trends in staff complaints.
• Knowledge of relevant laws and regulations of the respective entity.

Experience needed

• Extensive experience (10-15 years) in managerial roles; priorities retired female professional.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Self-Driven with a zeal to-do approach.
• Excellent team player with a positive attitude.
• Meticulous, attention to detail and ability to meet deadlines.
• Strong understanding of country’s laws.
• Strong moral & ethical values and good physical & mental health with strong integrity.
• Ability and willingness to visit branch as and when necessary.

• Employee complaint or appeal and Direct Complaint must be opened by GMC-Head.
• Immediately forward all the received Appeal, Direct Complaint and Complaint reported in GMC-Entity to GMC-Group for further guideline and ensuring adherence to GMC-Group guidelines during the mitigation process.
• Maintain confidentiality in GMC activities and follow respective Entity manuals and Country Labor Law for upholding justice.
• Send the following monthly GMC reports as per format within allotted time:
  • “Monthly Meeting & Appeal Report Format” (Annex-1): Two monthly meeting reports as per the “Monthly Meeting & Appeal Report Format” (Annex-1) are to send to GMC-Group. These reports are about the scrutinization and summarization of the received complaint/appeal.
  • “Monthly Complaints follow-up report” (Annex-3): This report contains employees’ complaints updated status.
  • “Punishment Report” (annex:2): This report scrutinizes whether the taken actions of management against staff for offences are compliant with the respective entity’s manual or not.
  • “Quarterly reports on Appeals & Direct complaints”: This report is about the final status of the received appeals and Direct Complaint.
• Manual review—Scrutinization of differences on key practices between HR manual and Labor law regarding such as termination, demotion, promotion, increment held, penalty, transfer and others.
• Lead the GMC sessions as the resource person in the orientation program, training session, exit interview and online training session that will be set by HR of the respective entity.
• Follow and adhere to the GMC policy, procedure, and instructions of Group GMC-Chairperson.
• Conduct physical visits to the respective Entity branches related to the grievance, if needed, after receiving guidance or instructions from Group-GMC.

• Excellent verbal/writing communication skills in English.
• Ability to handle stressful situations with grace and professionalism.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Ability to analyze data and identify trends in staff complaints.
• Self-Driven with a zeal to-do approach.
• Excellent team player with a positive attitude.
• Meticulous, attention to detail and ability to meet deadlines.
• Strong moral & ethical values and good physical & mental health with strong integrity.

• Bachelor’s or master’s degree in Management, Law, or a related field.
• Extensive experience (10-15 years) in managerial roles; priorities retired female professional.
• Knowledge of relevant laws and regulations of the respective entity.
• Strong understanding of country’s laws.