Dispatch Clerk II – Simba Cement

Reports to (To be assigned / not specified)

Areas of responsibility

As assigned

Main duties

• Responsible for weighbridge administration while ensuring full compliance with company procedures.
• Perform accurate weighing and recording of truck weights:
  • Verify that recorded weights correspond to invoices or delivery weights.
  • Carry out precise and reliable weighing processes.
• Plan, coordinate, and control plant operations related to dispatch:
  • Ensure all weights are recorded accurately.
  • Prevent trucks from leaving with more or less product than purchased, unless supported by written justification from the Packing Plant.
• Provide excellent customer care:
  • Ensure high levels of customer satisfaction.
  • Resolve customer complaints promptly and appropriately.
• Ensure compliance with OSHA standards as per company policy and statutory requirements.
• Adhere to the HM Group Code of Business Conduct, Compliance Policies, and Guidelines.
• Perform any other duties as may be assigned by the supervisor.

Minimum requirements (qualifications and skills)

• Minimum of a Diploma in Marketing, Accounting, Finance, or an equivalent qualification.
• 2–3 years of relevant experience.
• Ability to work reasonably independently and resolve own difficulties.
• Basic knowledge of accounting principles and filing systems.
• Strong organizational skills with the ability to organize work effectively.
• High level of honesty, trustworthiness, and integrity.
• Strong accuracy and excellent attention to detail.
• Logical thinking and problem-solving ability.
• Ability to complete tasks in a timely manner.
• Very good knowledge of Microsoft Office Suite and standard office equipment.
• Good command of English, both oral and written.
• Dependable in maintaining confidentiality and following company policies.

• Responsible for weighbridge administration while ensuring full compliance with company procedures.
• Perform accurate weighing and recording of truck weights:
• Verify that recorded weights correspond to invoices or delivery weights.
• Carry out precise and reliable weighing processes.
• Plan, coordinate, and control plant operations related to dispatch:
• Ensure all weights are recorded accurately.
• Prevent trucks from leaving with more or less product than purchased, unless supported by written justification from the Packing Plant.
• Provide excellent customer care:
• Ensure high levels of customer satisfaction.
• Resolve customer complaints promptly and appropriately.
• Ensure compliance with OSHA standards as per company policy and statutory requirements.
• Adhere to the HM Group Code of Business Conduct, Compliance Policies, and Guidelines.
• Perform any other duties as may be assigned by the supervisor.

• Ability to work reasonably independently and resolve own difficulties.
• Basic knowledge of accounting principles and filing systems.
• Strong organizational skills with the ability to organize work effectively.
• High level of honesty, trustworthiness, and integrity.
• Strong accuracy and excellent attention to detail.
• Logical thinking and problem-solving ability.
• Ability to complete tasks in a timely manner.
• Very good knowledge of Microsoft Office Suite and standard office equipment.
• Good command of English, both oral and written.
• Dependable in maintaining confidentiality and following company policies.

• Minimum of a Diploma in Marketing, Accounting, Finance, or an equivalent qualification.