Role overview

Tabono Consult Limited, on behalf of its client, is looking for an experienced Customer Service Officer based in Dar es Salaam.

This role blends sales drive with customer care. The successful candidate will serve as the primary internal contact for clients, managing inbound inquiries, ensuring high customer retention, and delivering exceptional support.

Key responsibilities

The Customer Service Officer will be responsible for:

• Handling client phone calls, processing orders, and managing account inquiries smoothly.
• Maintaining a patient, calm, and kind demeanor when interacting with customers to resolve issues.
• Coordinating between field sales teams and clients to ensure smooth service delivery.

Requirements

Applicants should meet the following requirements:

• Exceptional communication skills with a patient, calm, and customer-first mindset.
• Proven experience in retail customer service, account management, or telephone-based sales.
• Experience handling customer relations in a hardware, building, or construction materials environment will be an added advantage.

• Handling client phone calls, processing orders, and managing account inquiries smoothly.
• Maintaining a patient, calm, and kind demeanor when interacting with customers to resolve issues.
• Coordinating between field sales teams and clients to ensure smooth service delivery.

• Exceptional communication skills
• Patient, calm, and customer-first mindset

• Proven experience in retail customer service, account management, or telephone-based sales.
• Experience handling customer relations in a hardware, building, or construction materials environment will be an added advantage.