Vacancy title:
Commercial Key Account Manager

[Type: FULL_TIME, Industry: Transportation, Distribution, and Logistics, Category: Accounting & Finance]

Jobs at:
Alistair Group

Deadline of this Job:
Saturday, July 5 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Saturday, June 28 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The Commercial Key Account Manager (CKAM) acts as the primary point of contact  for assigned customers, ensuring their needs are met proactively and efficiently. This role demands a  client-first mindset, strong communication skills, operational fluency, and the ability to anticipate and  respond to customer requirements. The CKAM is expected to provide premium service levels, foster  long-term relationships, and drive value creation for both the client and the business.

Key Responsibilities:

• Develop a deep understanding of the customer’s industry, operations, and specific projects,  enabling anticipation of needs and delivery of tailored solutions.
• Identify and communicate additional service opportunities to enhance the customer  experience and increase revenue.
• Serve as the daily interface between the company and the customer, ensuring that all  inquiries, concerns, and service requests are addressed promptly and professionally.
• Collaborate cross-functionally with planning, sponsor and other relevant stakeholders to  ensure timely allocation of assets.
• Manage and coordinate the customer order lifecycle from job confirmation to final delivery,  ensuring timely updates on the client dashboard and prompt upload of proof of delivery  documents for invoicing.
• Prevent standing charges by proactively managing potential delays and collaborating with  internal teams for swift resolutions.
• Support onboarding of new customers and ramp-up of new projects by dedicating full  attention during initial engagement periods.
• Proactively share performance reports with clients on a monthly basis or upon project  completion, highlighting key metrics, service achievements, and areas where improvements  are being made to address weaknesses and enhance overall performance.

Qualifications

• Excellent interpersonal and communication skills, both verbal and written.
• Strong problem-solving and decision-making capabilities, especially under pressure.
• High level of customer-centricity with a proactive approach to service.
• Operational understanding of the company’s logistics and transport operating model.
• Ability to manage multiple clients and projects simultaneously while maintaining high service  standards.
• Detail-oriented with strong organizational and time management skills.

Why Join Us?

• Be part of a dynamic international team driving digital transformation in logistics
• Gain exposure to innovative technologies and process improvement initiatives
• Work in a collaborative environment that values creativity and efficiency

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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