About Platinum Credit Ltd

Platinum Credit Ltd is a financial services company providing credit solutions to customers. The company emphasises responsible performance, teamwork, integrity, customer focus, and innovation in delivering its services.

Its philosophy is captured in the motto, “Together we, empower growth.”

Job Summary

Platinum Credit Ltd is inviting applications from qualified candidates for the position of Collection Supervisor based in Zanzibar.

The successful candidate will oversee loan collection activities, monitor portfolio performance, coordinate payroll deductions, follow up on non-performing loans, and maintain effective relationships with employers, payroll officers, centre managers, and other stakeholders.

The role also involves ensuring accurate loan documentation, timely reporting, and compliance with established collection and payment procedures.

Key Responsibilities

• Ensure the timely submission of monthly and weekly payroll deduction upload letters and customer lists.
• Verify loan application forms against MAMBU records, ensure accurate data capture, and coordinate the monthly dispatch of records to Head Office.
• Ensure all centres submit proof of payment before the end of each month and comply with DEP requirements.
• Maintain effective working relationships with payroll officers, employers, centre managers, and other stakeholders.
• Maintain Portfolio at Risk over 30 days (PAR 30) at or below 3% and active-loan-book collection efficiency at or above 92%.
• Prepare and submit accurate weekly portfolio performance reports every Friday.
• Monitor non-performing loan accounts, ensure timely follow-ups, and coordinate payroll reloading to improve loan recoveries.
• Follow up with retired clients to facilitate deductions from their social security benefits and submit monthly status reports.

Minimum Qualifications and Requirements

Applicants must meet the following requirements:

• A bachelor’s degree from a recognised institution.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong communication and interpersonal skills.
• Ability to mediate, resolve issues effectively, and maintain productive working relationships.

• Ensure the timely submission of monthly and weekly payroll deduction upload letters and customer lists.
• Verify loan application forms against MAMBU records, ensure accurate data capture, and coordinate the monthly dispatch of records to Head Office.
• Ensure all centres submit proof of payment before the end of each month and comply with DEP requirements.
• Maintain effective working relationships with payroll officers, employers, centre managers, and other stakeholders.
• Maintain Portfolio at Risk over 30 days (PAR 30) at or below 3% and active-loan-book collection efficiency at or above 92%.
• Prepare and submit accurate weekly portfolio performance reports every Friday.
• Monitor non-performing loan accounts, ensure timely follow-ups, and coordinate payroll reloading to improve loan recoveries.
• Follow up with retired clients to facilitate deductions from their social security benefits and submit monthly status reports.

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong communication and interpersonal skills.
• Ability to mediate, resolve issues effectively, and maintain productive working relationships.

• A bachelor’s degree from a recognised institution.