Job Description

As a Call Center Agent, you will play a key role in delivering excellent customer service through phone interactions and related tasks. Your main responsibilities include:

Handling inbound and outbound calls: Managing customer inquiries, resolving issues, and providing information about products or services.

Customer support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.

Data entry and documentation: Recording accurate information into databases and maintaining detailed records of interactions.

Follow-up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.

Adherence to procedures: Following company scripts and protocols for consistent service delivery.

Qualifications

To succeed in this role, candidates should meet the following requirements:

• Bachelor’s degree in a related field.
• Experience working in a call center or customer-support role.
• Strong active-listening and verbal-communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.
• Fluency in both English and Kiswahili (spoken and written).

• Handling inbound and outbound calls: Managing customer inquiries, resolving issues, and providing information about products or services.
• Customer support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
• Data entry and documentation: Recording accurate information into databases and maintaining detailed records of interactions.
• Follow-up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
• Adherence to procedures: Following company scripts and protocols for consistent service delivery.

• Strong active-listening and verbal-communication skills.
• Proficiency in problem-solving.
• Ability to multitask and manage time effectively.
• Fluency in both English and Kiswahili (spoken and written).

• Bachelor’s degree in a related field.
• Experience working in a call center or customer-support role.