Altezza Travel is a team of dedicated wildlife specialists, whose mission is to turn your Tanzanian dreams into reality. We are vastly experienced in organizing top-notch Kilimanjaro climbing expeditions and wildlife safaris. Unparalleled safety standards, individual care for each guest and professional guides are the foundations of our vision. We will make your adventure a lifetime memory!

Role Description

This is a full-time on-site role located in Moshi. As a Briefer, you will be responsible for providing briefings and orientations to guests.

• To provide guest with information in their Kilimanjaro climbing expeditions and wildlife safaris, including briefing them on the itinerary, safety protocols, and answering any questions guests may have.
• To assist the guests with luggage, preparation of gears or with other tasks needed.
• Meeting and briefing clients before and after the expedition with helping them to solve their problems, if any concern on their expedition and their stay in the country.
• Working with the front office staff to ensure that all guest requests are handled properly in a timely manner.
• To assess and review customer satisfaction and service recovery process.

Qualifications

• Multilanguage speaking will be more considered like Russian, French, Germany, Spanish, Dutch, Chinese and Portugues
• Diploma or Degree of related field or any
• Attention to details and ability to multitask effectively
• Excellent communication and presentation skills
• A positive, friendly and helpful attitude towards guests and team members
• Strong attention to detail
• Ability to deliver information clearly and concisely
• Customer service experience
• Knowledge of outdoor activities and adventure tourism
• Ability to work in a team and deliver exceptional service
• Knowledge of Tanzanian wildlife and attractions
• Previous experience in a briefing or orientation role is a plus

• To provide guest with information in their Kilimanjaro climbing expeditions and wildlife safaris, including briefing them on the itinerary, safety protocols, and answering any questions guests may have.
• To assist the guests with luggage, preparation of gears or with other tasks needed.
• Meeting and briefing clients before and after the expedition with helping them to solve their problems, if any concern on their expedition and their stay in the country.
• Working with the front office staff to ensure that all guest requests are handled properly in a timely manner.
• To assess and review customer satisfaction and service recovery process.

• Multilanguage speaking
• Attention to details
• Ability to multitask effectively
• Excellent communication and presentation skills
• Positive, friendly and helpful attitude
• Ability to deliver information clearly and concisely
• Customer service experience
• Knowledge of outdoor activities and adventure tourism
• Ability to work in a team
• Knowledge of Tanzanian wildlife and attractions

• Diploma or Degree of related field or any
• Previous experience in a briefing or orientation role is a plus