Position details

Position: Branch Performance & Sales Coordination

Department: Commercial Banking

Reports to: Head of Retail Banking

Level: Senior Manager

Job summary

Overall, in charge of branch sales performance, Digital sales, Balance sheet growth as well as maximizing revenues for retail segments both NFI and Funded to achieve overall Retail budget.

Key responsibilities

• Develop plans and strategies to expand the customer base, revenue and additional products or new agents for the purpose of boosting business.
• Responsible for all strategic development of retail banking segment, digital sales, Sales coordination, equipment rate, by ensuring all the target set are reached.
• Driving and maximizing all income deriving from both Retail banking products and services in accordance with the approved budget.
• Translate corporate goals to department goals to also ensure each year the department is achieving its objectives.
• Take a leading role in driving retail activities, through networking and business clubs.
• Responsible for developing, executing and managing all retail campaigns both group and local and to ensure they reach the desired objectives.
• Pursuits of new deals by negotiating specific contracts and promoting dialogue between customers and the bank.
• Initiating, developing and maintaining a mutually beneficial relationship between customers and the Bank.
• Maintain a continued growth path of the assigned portfolio in accordance with the banks’ strategic plan.
• Risk Management and Controls.
• Monthly reports compilation, summary and send to Head of Retail.
• Achievement of revenue/Balance sheet targets according to monthly/quarterly targets set.
• Ensure that the negative variances are properly defined, and corrective actions are in place.
• Improve and maintain follow-ups and control.
• Minimizing risk by ensuring that Product Manuals and procedures are followed.
• Development of training and capacity development programs for Branch staff.
• Develop and participate in product campaigns.

Academic/professional qualifications

• A university degree in either Commerce, Finance, Marketing or Business Administration
• 6 years of experience in Banking Business
• Good selling and networking skills
• Good negotiation and organizational skills
• Good team player skills
• Excellent customer service skills
• High level of innovativeness and creativity
• Understanding of Tanzania economy and financial situation Coaching and leadership.

Competence requirements

• Negotiation and influential power skills
• Strong leadership and management skills
• Concern for quality and goal oriented skills
• Creativity and innovation skills
• Personal effectiveness
• Positive and flexible attitude towards change and competition
• Good communication and interpersonal skills
• Sufficient knowledge & understanding of the market
• High level of personal integrity, positive and flexible towards changing markets environment.
• Out-going, self-motivated, assertive and proactive.
• Possess strong analytical, problem solving and decision making skills.
• Highly proficient in Microsoft desktop products
• Research skills
• Excellent Microsoft skills
• Extensive knowledge of retail banking and sales management.

• Develop plans and strategies to expand the customer base, revenue and additional products or new agents for the purpose of boosting business.
• Responsible for all strategic development of retail banking segment, digital sales, Sales coordination, equipment rate, by ensuring all the target set are reached.
• Driving and maximizing all income deriving from both Retail banking products and services in accordance with the approved budget.
• Translate corporate goals to department goals to also ensure each year the department is achieving its objectives.
• Take a leading role in driving retail activities, through networking and business clubs.
• Responsible for developing, executing and managing all retail campaigns both group and local and to ensure they reach the desired objectives.
• Pursuits of new deals by negotiating specific contracts and promoting dialogue between customers and the bank.
• Initiating, developing and maintaining a mutually beneficial relationship between customers and the Bank.
• Maintain a continued growth path of the assigned portfolio in accordance with the banks’ strategic plan.
• Risk Management and Controls.
• Monthly reports compilation, summary and send to Head of Retail.
• Achievement of revenue/Balance sheet targets according to monthly/quarterly targets set.
• Ensure that the negative variances are properly defined, and corrective actions are in place.
• Improve and maintain follow-ups and control.
• Minimizing risk by ensuring that Product Manuals and procedures are followed.
• Development of training and capacity development programs for Branch staff.
• Develop and participate in product campaigns.

• Good selling and networking skills
• Good negotiation and organizational skills
• Good team player skills
• Excellent customer service skills
• High level of innovativeness and creativity
• Understanding of Tanzania economy and financial situation Coaching and leadership.
• Negotiation and influential power skills
• Strong leadership and management skills
• Concern for quality and goal oriented skills
• Creativity and innovation skills
• Personal effectiveness
• Positive and flexible attitude towards change and competition
• Good communication and interpersonal skills
• Sufficient knowledge & understanding of the market
• High level of personal integrity, positive and flexible towards changing markets environment.
• Out-going, self-motivated, assertive and proactive.
• Possess strong analytical, problem solving and decision making skills.
• Highly proficient in Microsoft desktop products
• Research skills
• Excellent Microsoft skills
• Extensive knowledge of retail banking and sales management.

• A university degree in either Commerce, Finance, Marketing or Business Administration