Description

• Lead, supervise, and motivate the branch team (Loan Officers, DC Field Agents, and support staff) to achieve set sales, portfolio quality, and customer service targets.
• Oversee daily branch operations, ensuring efficiency, compliance, and adherence to company policies and regulatory requirements.
• Develop and implement strategies to grow the loan portfolio while maintaining healthy repayment rates.
• Monitor loan disbursement, portfolio performance, and collection efficiency; take corrective action when necessary.
• Conduct regular performance reviews, provide coaching, and identify training needs for staff to enhance productivity.
• Ensure early intervention on high-risk accounts through courtesy visits and proactive follow-up.
• Build strong community and customer relationships to promote brand visibility and generate business opportunities.
• Analyze branch performance reports and present findings with recommendations to the Regional Manager.
• Safeguard company assets at the branch, including cash, equipment, and client files, by enforcing strict control measures.
• Foster a positive, customer-focused work culture that aligns with Mogo’s values and service standards.

Requirements

• Bachelor’s degree in Business Administration, Finance, Sales & Marketing, or a related field (Master’s degree or professional certification is an added advantage).
• Minimum of 5 years’ experience in financial services, microfinance, banking, or asset financing, with at least 2 years in a leadership or branch management role.
• Proven track record in meeting sales targets, managing loan portfolios, and improving collection efficiency.
• Strong leadership, coaching, and team management skills with the ability to inspire and drive performance.
• Excellent communication, interpersonal, and negotiation abilities.
• Analytical and problem-solving skills, with the ability to make sound business decisions under pressure.
• High level of integrity, accountability, and professionalism.
• Proficiency in MS Office Suite and familiarity with loan management systems.
• Ability to work independently, handle multiple priorities, and adapt to changing business needs

• Lead, supervise, and motivate the branch team (Loan Officers, DC Field Agents, and support staff) to achieve set sales, portfolio quality, and customer service targets.
• Oversee daily branch operations, ensuring efficiency, compliance, and adherence to company policies and regulatory requirements.
• Develop and implement strategies to grow the loan portfolio while maintaining healthy repayment rates.
• Monitor loan disbursement, portfolio performance, and collection efficiency; take corrective action when necessary.
• Conduct regular performance reviews, provide coaching, and identify training needs for staff to enhance productivity.
• Ensure early intervention on high-risk accounts through courtesy visits and proactive follow-up.
• Build strong community and customer relationships to promote brand visibility and generate business opportunities.
• Analyze branch performance reports and present findings with recommendations to the Regional Manager.
• Safeguard company assets at the branch, including cash, equipment, and client files, by enforcing strict control measures.
• Foster a positive, customer-focused work culture that aligns with Mogo’s values and service standards.

• Leadership
• Coaching
• Team management
• Communication
• Interpersonal abilities
• Negotiation
• Analytical skills
• Problem-solving skills
• Integrity
• Accountability
• Professionalism
• Proficiency in MS Office Suite
• Familiarity with loan management systems
• Ability to work independently
• Ability to handle multiple priorities
• Ability to adapt to changing business needs

• Bachelor’s degree in Business Administration, Finance, Sales & Marketing, or a related field
• Master’s degree or professional certification is an added advantage