Job Purpose:Responsible for running the end of day (EOD) process in the Core Banking Systems.

Support branches to ensure they also end day smoothly and Head office to ensure all business units process their batches on time and no pending issue is left before the actual Head office EOD Run.

Main Responsibilities:

• Handle incoming queries related to EOD from branches and head office and escalate to level 2 if there is complex case.
• Actively run EOD batch and ensure the EOD is completed within the defined timelines.
• Ensure CBS users are allowed to login to the system by activating the login time level before branches or business open for a day.
• Restrict access to the system (CBS) to avoid users to login in disallowed time to avoid frauds cases.
• Resolve incidents related to EOD and all issues which need to be resolved by 3rd level support to be logged in my oracle support portal.
• Ensure the CBS application is refreshed to improve the system performance before allowing all users to login.
• Throughout the EOD process, maintain detailed records of EOD incidents in a special knowledge base tool.
• Support department-wide operations by creating, editing, and maintaining IT documents. This can include FAQ documents for users that detail common issues and how to resolve them without opening a service desk or My oracle support (MOS) ticket.
• Submission of EOD/EOM/EOY report immediately after the process is completed.

Knowledge and Skills:

• Good knowledge of banking operations, procedures and systems
• Ability to absorb and retain information quickly
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service skills
• Excellent written and spoken communication skills
• Substantial experience in IT support to customers
• Problem solving ability/skills
• Attention to detail skills.
• Team collaboration skills – routinely work with other IT personnel to resolve user issues.

Qualifications and Experience:

• Bachelor’s degree in computer science or related discipline
• Excellent technical and computer skills
• At least 2 years’ working experience in banking or any batch processing experience.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

• Handle incoming queries related to EOD from branches and head office and escalate to level 2 if there is complex case.
• Actively run EOD batch and ensure the EOD is completed within the defined timelines.
• Ensure CBS users are allowed to login to the system by activating the login time level before branches or business open for a day.
• Restrict access to the system (CBS) to avoid users to login in disallowed time to avoid frauds cases.
• Resolve incidents related to EOD and all issues which need to be resolved by 3rd level support to be logged in my oracle support portal.
• Ensure the CBS application is refreshed to improve the system performance before allowing all users to login.
• Throughout the EOD process, maintain detailed records of EOD incidents in a special knowledge base tool.
• Support department-wide operations by creating, editing, and maintaining IT documents. This can include FAQ documents for users that detail common issues and how to resolve them without opening a service desk or My oracle support (MOS) ticket.
• Submission of EOD/EOM/EOY report immediately after the process is completed.

• Good knowledge of banking operations, procedures and systems
• Ability to absorb and retain information quickly
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service skills
• Excellent written and spoken communication skills
• Substantial experience in IT support to customers
• Problem solving ability/skills
• Attention to detail skills.
• Team collaboration skills – routinely work with other IT personnel to resolve user issues.

• Bachelor’s degree in computer science or related discipline
• Excellent technical and computer skills
• At least 2 years’ working experience in banking or any batch processing experience.