The job holder will be responsible for providing technical leadership, oversight, and strategic support in underwriting operations, ensuring prudent risk selection, compliance with regulatory requirements, and timely service delivery. The role also contributes to managing relationships with global referral partners, optimizing reinsurance structures, and facilitating technical training to build capability across the operations team, enabling sustainable growth and operational excellence.

General Responsibilities

Underwriting & Risk Management

• Analyse and evaluate proposed risks, making sound underwriting decisions on acceptance, modification, or rejection.
• Determine appropriate rates, terms, and conditions in line with company guidelines and ensure strict adherence to TIRA’s minimum rates.
• Oversee the communication and follow-up of risk survey recommendations to ensure timely implementation.
• Supervise underwriters to maintain quality, consistency, and efficiency in underwriting processes.
• Ensure timely preparation and issuance of underwriting documents to clients and intermediaries.
• Oversee renewal processes to ensure notices are issued in line with set guidelines and timelines.
• Manage policy cancellations in accordance with established procedures and compliance standards.
• Ensure risks are accepted only upon confirmation of premium payment, safeguarding company financial integrity and the treaties in place.
• Maintain accurate and secure client records (manual and electronic), ensuring compliance with company policies and data protection standards.
• Deliver on performance metrics as defined in the company’s strategy map and personal scorecard.
• Provide oversight and conduct regular checks on underwriting work processed by team members. Maintain a full audit trail for accountability, accuracy, and regulatory compliance.
• Generate accurate and timely reports for management, regulators, and global referral partners. Reports should cover underwriting performance, renewals, risk management, compliance and operational efficiency.

Global Referral Business Management & Reinsurance

• Manage and nurture relationships with global referral business partners to drive new businesses and strengthen existing pipelines.
• Coordinate and facilitate risk placements referred to by global partners, ensuring accurate underwriting and adherence to agreed terms.
• Support the placement and administration of reinsurance treaties and facultative arrangements to optimize risk transfer.
• Monitor the quality, timeliness, and profitability of business received through referral partners.
• Provide technical guidance on complex risks referred from partners, ensuring proper risk assessment and pricing.
• Collaborate with internal and external stakeholders to ensure smooth onboarding and continuous engagement of global partners

Technical Training Roles

• Facilitate and deliver technical training programs for the underwriting and operations team, ensuring alignment with business needs and annual training plans.
• Support unit managers and heads of department (HODs) in analysing skills gaps and measuring the impact of technical training interventions.
• Champion change management initiatives within the operations team, ensuring smooth adoption of new processes, systems, and ways of working.
• Monitor and evaluate training effectiveness, adapting content and methods to maximize operational competence.

Key Performance Measures

• As described in your Personal Scorecard

Working Relationships

Internal Relationships:

• Accountable to Underwriting Manager
• Required to liaise and work closely with Sales, Finance, Claims and other departments as may be necessary

External Relationships:

• Brokers
• Banks & financial institutions
• Insurance companies
• TIRA and other regulatory institutions

Knowledge, experience and qualifications required

1. Bachelor’s degree (Insurance option preferred)
2. Professional qualification in Insurance (Dip CII or equivalent)
3. 6 years in experience in underwriting in a similar position, two of which should be in a supervisory level.
4. Knowledge of Insurance Industry and concepts
5. Knowledge of Tanzania Insurance regulatory requirements

• Analyse and evaluate proposed risks, making sound underwriting decisions on acceptance, modification, or rejection.
• Determine appropriate rates, terms, and conditions in line with company guidelines and ensure strict adherence to TIRA’s minimum rates.
• Oversee the communication and follow-up of risk survey recommendations to ensure timely implementation.
• Supervise underwriters to maintain quality, consistency, and efficiency in underwriting processes.
• Ensure timely preparation and issuance of underwriting documents to clients and intermediaries.
• Oversee renewal processes to ensure notices are issued in line with set guidelines and timelines.
• Manage policy cancellations in accordance with established procedures and compliance standards.
• Ensure risks are accepted only upon confirmation of premium payment, safeguarding company financial integrity and the treaties in place.
• Maintain accurate and secure client records (manual and electronic), ensuring compliance with company policies and data protection standards.
• Deliver on performance metrics as defined in the company’s strategy map and personal scorecard.
• Provide oversight and conduct regular checks on underwriting work processed by team members. Maintain a full audit trail for accountability, accuracy, and regulatory compliance.
• Generate accurate and timely reports for management, regulators, and global referral partners. Reports should cover underwriting performance, renewals, risk management, compliance and operational efficiency.
• Manage and nurture relationships with global referral business partners to drive new businesses and strengthen existing pipelines.
• Coordinate and facilitate risk placements referred to by global partners, ensuring accurate underwriting and adherence to agreed terms.
• Support the placement and administration of reinsurance treaties and facultative arrangements to optimize risk transfer.
• Monitor the quality, timeliness, and profitability of business received through referral partners.
• Provide technical guidance on complex risks referred from partners, ensuring proper risk assessment and pricing.
• Collaborate with internal and external stakeholders to ensure smooth onboarding and continuous engagement of global partners
• Facilitate and deliver technical training programs for the underwriting and operations team, ensuring alignment with business needs and annual training plans.
• Support unit managers and heads of department (HODs) in analysing skills gaps and measuring the impact of technical training interventions.
• Champion change management initiatives within the operations team, ensuring smooth adoption of new processes, systems, and ways of working.
• Monitor and evaluate training effectiveness, adapting content and methods to maximize operational competence.

• Bachelor’s degree (Insurance option preferred)
• Professional qualification in Insurance (Dip CII or equivalent)