Job Description

To support the design, coordination, implementation, and evaluation of the Bank's Learning & Development initiatives, ensuring employees develop the knowledge, skills, and competencies required to deliver business and strategic objectives.

SUMMARY OF THE KEY DUTIES AND RESPONSIBILITIES

• Support the development and implementation of the annual Learning & Development plan, calendar, and budget.
• Conduct and consolidate Training Needs Analysis (TNA) and coordinate appropriate learning interventions.
• Coordinate training programmes, workshops, coaching, mentoring, e-learning, and other development initiatives.
• Support Graduate Trainee, talent, career, leadership, and employee development programmes.
• Partner with business units to identify technical, functional, behavioral, and leadership capability needs.
• Monitor training participation, completion, effectiveness, and application of learning in the workplace.
• Maintain accurate training records and ensure timely updates in the HRIS/Learning Management System.
• Prepare L&D reports, dashboards, and management updates on training activities, costs, and outcomes.
• Support training budget monitoring, vendor management, and evaluation of training providers.
• Ensure mandatory and regulatory training requirements are completed within stipulated timelines.
• Promote a culture of continuous learning and support innovative and digital learning solutions.
• Support compliance, audit requirements, and continuous improvement of L&D processes.

KEY COMPETENCIES REQUIRED AND ACADEMIC BACKGROUND

(Knowledge, skills, qualifications, and experience required for satisfactory job performance)

A: Required Qualifications

• Bachelor's degree in Human Resources Management, Learning & Development, Education, Training, Business Administration, Psychology, Organizational Development, or a related field.
• Master's Degree and/or professional qualification in HR, L&D, Training, or a related field is an added advantage.

B: Required Experience:

• Minimum 3-4 years' relevant experience in Learning & Development, Training, HR, Talent Management, or a related field.
• Proven experience in training coordination, TNA, learning programme design, and training evaluation.
• Experience working with training providers and consultants.
• Banking or experience in a highly regulated environment is an added advantage.

C: Required knowledge and skills

• Strong Learning & Development and adult learning knowledge.
• Training Needs Analysis and competency development.
• Strong planning, coordination, and project management skills.
• Good HR analytics, reporting, and presentation skills.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Experience using HRIS/Learning Management Systems.
• Strong communication, interpersonal, coaching, and stakeholder management skills.
• Analytical, innovative, results-oriented, and highly organized.
• High level of integrity, confidentiality, and professionalism.

• Support the development and implementation of the annual Learning & Development plan, calendar, and budget.
• Conduct and consolidate Training Needs Analysis (TNA) and coordinate appropriate learning interventions.
• Coordinate training programmes, workshops, coaching, mentoring, e-learning, and other development initiatives.
• Support Graduate Trainee, talent, career, leadership, and employee development programmes.
• Partner with business units to identify technical, functional, behavioral, and leadership capability needs.
• Monitor training participation, completion, effectiveness, and application of learning in the workplace.
• Maintain accurate training records and ensure timely updates in the HRIS/Learning Management System.
• Prepare L&D reports, dashboards, and management updates on training activities, costs, and outcomes.
• Support training budget monitoring, vendor management, and evaluation of training providers.
• Ensure mandatory and regulatory training requirements are completed within stipulated timelines.
• Promote a culture of continuous learning and support innovative and digital learning solutions.
• Support compliance, audit requirements, and continuous improvement of L&D processes.

• Strong Learning & Development and adult learning knowledge.
• Training Needs Analysis and competency development.
• Strong planning, coordination, and project management skills.
• Good HR analytics, reporting, and presentation skills.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Experience using HRIS/Learning Management Systems.
• Strong communication, interpersonal, coaching, and stakeholder management skills.
• Analytical, innovative, results-oriented, and highly organized.
• High level of integrity, confidentiality, and professionalism.

• Bachelor's degree in Human Resources Management, Learning & Development, Education, Training, Business Administration, Psychology, Organizational Development, or a related field.
• Master's Degree and/or professional qualification in HR, L&D, Training, or a related field is an added advantage.