Vacancy title:
Waiters

[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Restaurants & Drinking]

Jobs at:
Shadows of Africa

Deadline of this Job:
Friday, September 12 2025

Duty Station:
Arusha | Tanzania

Summary
Date Posted: Thursday, September 4 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Shadows of Africa is seeking two professional and customer-oriented Waiters with experience in food and beverage service and a strong knowledge of bar operations. The ideal candidates must possess excellent interpersonal skills, the ability to provide exceptional dining experiences, and the technical skills to handle both restaurant service and bar operations, including mixing drinks and serving beverages in compliance with lodge standards.

Key Responsibilities

• Greet and seat guests in a friendly and professional manner.
• Take and relay food and beverage orders accurately and promptly.
• Serve meals, beverages, and bar drinks efficiently and according to standard presentation guidelines.
• Prepare and serve cocktails, wines, spirits, and other beverages as per bar menu.
• Provide guests with recommendations on food and beverage pairings.
• Handle bar stock, replenish supplies, and maintain cleanliness of the bar area.
• Ensure compliance with hygiene, safety, and sanitation standards.
• Process guest bills accurately and handle cash or POS transactions.
• Assist in setting up and clearing tables, ensuring the dining area and bar are well organized.
• Handle guest inquiries and resolve complaints promptly to maintain customer satisfaction.
• Maintain knowledge of menu items, daily specials, and promotions.
• Follow lodge policies and procedures, including responsible alcohol service.

Qualifications & Requirements

• Certificate/Diploma in Food & Beverage Service or Hospitality Management (added advantage).
• 2 to 5 years of experience as a Waiter in a reputable hotel, lodge, or resort.
• Proven knowledge of bar service, including cocktail preparation and beverage handling. Previously worked at a Boutique Property (Strongly Preferred).
• Knowledge of foreign languages (such as French, Italian, or German) is an added advantage.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment with attention to detail.
• Basic knowledge of cash handling and POS systems.
• Flexible and willing to work shifts, weekends, and holidays.

Key Competencies

• Customer Service & Guest Relations
• Bar Knowledge & Beverage Service
• Communication & Interpersonal Skills
• Teamwork & Professionalism
• Attention to Detail & Multitasking

Work Hours: 8

Experience in Months: 12

Level of Education: professional certificate

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