Vacancy title:
Usage & Retention Manager

[Type: FULL_TIME, Industry: Telecommunications, Category: Computer & IT]

Jobs at:
Airtel

Deadline of this Job:
Friday, June 6 2025

Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Tuesday, May 27 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Responsibilities

Manage Airtel Money CLM / New customer acquisition and Retention 

• Responsible for Driving customer adoption on AM –From New and existing never used Base 
• Identify and analyze industry or geographic trends with business strategy implications regularly updating management on market and competitor activities and products and will be Responsible for AM Planning, pricing and promotional strategies 
• Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs and maintain or update Airtel Money business intelligence tools, databases, dashboards, systems, or methods 
• Collect mobile money business intelligence data from available industry reports, public information, field reports, or purchased sources. 
• Synthesize current business intelligence or trend data to support recommendations for action. 
• Provide historical, current, and predictive views of Airtel Money business performance, most often using data that has been gathered into a data warehouse or a data cube and occasionally working from operational data. 
• Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends. 
• Analyze competitive market strategies through analysis of related products, market, or share trends. 
• Establish an analytics capability to proactively identify opportunities for business units to efficiently leverage data. Working in conjunction with the team, he /she will develop the strategy and roadmap of the BI and analytics platform and drive the features and functions necessary to deliver the insights needed for evolving business needs 

Provide reports for executive management business reviews 

• Extract data and provide reports on Airtel Money Customer Base, Agent base, product performance growth and Revenue Growth 
• Prepare quarterly Airtel Money reports for presentation to the Airtel Tanzania board, monthly reports for Group business reviews including customer market share, agent market share, transaction volume share, transaction value share and market revenue share. 
• Analyze Airtel Money weekly Key Performance Indicators (KPI) highlighting reasons for growth or decline on the strategic business KPIs 
• Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders 

Give Airtel Money Commercial teams visibility on business performance 

• Bring greater business visibility and insight to the broadest audiences of business users – business development(C2B, B2C, Mobile banking, B2B, consumer products(Cash In, Cash Out, P2P, Airtime Purchase, Data Bundles Purchase, Loans, Card), enterprise sales teams(corporate and merchant account performance), allowing any user in the organization to have we-based self-service access to up-to-the moment, relevant, and actionable intelligence.
• Generate customer and product reports providing technical support for existing reports, dashboards, or other tools. 
• Airtel Money promotions & campaign tracking for respective product campaigns, customer acquisition initiatives, champion challengers, active customers tracking, product user profiling and segmentation 
• Actively work on routine and ad hoc data and business projects involving querying from the data warehouse 

Data Mining 

• Construct data extraction queries, reports and automations to ensure compliance with quality standards and established methods for business reporting and decision support. 
• Extract useful information from large data sets or databases 
• Take ownership of production and testing of data operations reports using provided data sources and tools (SQL Server, Power Query, and Power Pivot.) 
• Work with data and product owners to verify and obtain approval that any transformed data retains its accuracy. 
• Execute one off data extraction and manipulation jobs as required. 
• Ensure that any data integrity issues are reported immediately and summarized weekly to management and others authorized to receive this information. 

Team & Stakeholder Engagement 

• Prepare presentations on monthly performance for Sales and Distribution 
• Manage the timely flow of business intelligence information to users 

Any other duties may be assigned from time to time 

Qualifications

Educational Qualifications & Functional / Technical Skills 

• Bachelor’s degree in computer science/IT or related field and MBA 

Relevant Experience (Type of experience and minimum number of years) 

• At least 7 years’ experience in service reporting tools like Oracle Business Intelligence Enterprise Edition, Oracle Discoverer 
• At least 5 years’ experience in hands-on experience in software development, systems administration and IT supporting service as well as programming technologies such as the .NET framework, Java, Delphi etc. is crucial 
• Strong Business Knowledge – Must have exposure to telco Pricing and Planning preference will be given to candidates with Mobile Money Knowledge.
• Excellent with Data analytics & Presentation 

Other requirements (Behavioral etc.) 

• Critical Thinking and Problem Solving 
• High level of attention to detail and interpersonal skills 
• Excellent written, oral communication skills and Negotiation Skills 
• should be able to work and deliver under pressure and squeezed timelines. 
• Take ownership for the work assigned and have good follow through skills. 
• Ability to consistently deliver accurate results on-time and hold others accountable. 
• Demonstrate ability to work in an ambiguous and fast paced environment. 
• Ability to successfully engage in multiple initiatives and manage multiple priorities. 
• Exceptional eye for details 
• Ability to work effectively in a team environment as well as individually. 
• Quick learner to develop strong product knowledge and entire product lifecycle. 
• Build strong relationships in a matrix environment to help negotiate priorities and to resolve conflicts among projects stakeholders. 
• Should be able to do risk analysis and document the business requirements and formulate the business processes. 
• Project management and planning skills 
• High integrity is mandatory. 
• Should be able to re-define priorities and take deviations in order to support business exigencies. 

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

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