Niajiri Platform Ltd is looking for a highly organized, proactive, and customer-focused Trip Coordinator Assistant (French Speaking) to join its Operations team in Arusha.

This role is ideal for someone with a passion for travel, excellent coordination skills, and the ability to communicate with French-speaking guests while supporting the smooth execution of safari operations.

Key responsibilities

• Assist in coordinating confirmed bookings from the reservation stage through trip completion.
• Communicate with French-speaking guests, travel agents, and suppliers to provide timely assistance and updates.
• Prepare and update travel itineraries, vouchers, and operational documents.
• Coordinate accommodation, transportation, domestic flights, park permits, and activities with suppliers.
• Ensure all supplier confirmations, park fees, and travel services are completed before guests arrive.
• Liaise with guides, drivers, hotels, airlines, and other service providers to ensure smooth trip execution.
• Support the Trip Coordinator in managing guest requests, itinerary changes, and operational challenges.
• Maintain accurate booking records and update the company’s customer relationship management (CRM) and operational systems.
• Monitor daily operations and promptly communicate any issues to ensure uninterrupted service.
• Collect guest feedback and assist in improving service delivery.
• Perform any other duties assigned by the supervisor or management.

Requirements

• One to three years of experience in tourism, hospitality, travel operations, or customer service.
• Basic to intermediate French-language skills, both spoken and written.
• Good command of written and spoken English.
• Experience using booking or CRM systems.
• Excellent organizational and time-management skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Knowledge of Tanzanian tourism destinations, safari logistics, and park operations is an added advantage.
• Proficiency in Microsoft Office applications.

Professional skills

• Attention to detail
• Confidence
• Creative problem-solving
• Customer service
• Flexibility
• Interpersonal skills
• Professional communication
• Teamwork
• Willingness to learn

Languages

• English
• French

• Assist in coordinating confirmed bookings from the reservation stage through trip completion.
• Communicate with French-speaking guests, travel agents, and suppliers to provide timely assistance and updates.
• Prepare and update travel itineraries, vouchers, and operational documents.
• Coordinate accommodation, transportation, domestic flights, park permits, and activities with suppliers.
• Ensure all supplier confirmations, park fees, and travel services are completed before guests arrive.
• Liaise with guides, drivers, hotels, airlines, and other service providers to ensure smooth trip execution.
• Support the Trip Coordinator in managing guest requests, itinerary changes, and operational challenges.
• Maintain accurate booking records and update the company’s customer relationship management (CRM) and operational systems.
• Monitor daily operations and promptly communicate any issues to ensure uninterrupted service.
• Collect guest feedback and assist in improving service delivery.
• Perform any other duties assigned by the supervisor or management.

• Attention to detail
• Confidence
• Creative problem-solving
• Customer service
• Flexibility
• Interpersonal skills
• Professional communication
• Teamwork
• Willingness to learn

• One to three years of experience in tourism, hospitality, travel operations, or customer service.
• Basic to intermediate French-language skills, both spoken and written.
• Good command of written and spoken English.
• Experience using booking or CRM systems.
• Excellent organizational and time-management skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Knowledge of Tanzanian tourism destinations, safari logistics, and park operations is an added advantage.
• Proficiency in Microsoft Office applications.