Summary
Date Posted: Wednesday, February 28 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Title: Transactions Processing Lead
Reports to: Operations Manager

Purpose of the Job:
The role is responsible for Responsible for oil back office operations – cheque book management cheque transactions, reporting on operational performance, operational procedures, technical and assisting on operational supports on new products and Management Information System, to ensure optimal efficiency in head office and branch operations.

Key Accountabilities:
• Responsible for the general management of the doily Operations in Deportment
• Supervises and oversees all activities in the unit (includes regular controls of his/her staff’s activities)
• Manages Head Office Unit’s directory on the Operations server and ensure that all the validated documents are posted in the relevant folders/subfolders
• Oversees the technical contra and interbranch suspense account to ensure correct posting of transactions.
• Ensures operational reports (weekly, monthly, quarterly, and annual) are prepared and delivered on time to concerned parties.
• Ensures all operational data sent to stakeholders are complete, consistent and accurate
• Proposes and supervise the development of additional reports
• Supervises the improvement of reporting formats and procedures
• Responsible for determining the minimum stock of cheque books to be maintained by our supplier
• Monitors Stock level of cheque books with our supplier
• Responsible for regular report on the performance of the cheque product
• Supervises the development of a system of collecting feedback on procedures from the branches for possible review
• Supervises the updating of related procedures / forms / policies and tools, and to ensure communication to all the users.
• Supports training sessions in the branches to implement new procedures ond corresponding control tools.
• Supervises the development of new work instructions in collaboration with other departments
• Ensures there communication related to any new instructions/procedures to all stakeholders
• Ensures the follow-up of all requests submitted to IT department for implementation
• Supervises the operation of M-pesa. SMs service, Mobile banking. Mobile money Agent services, ATM card services, Western Union, Financial services, KYC and account opening
• Responsible for preparation of all documents for posting of transaction/corrections in 7BBC
• Oversight responsibility for the creation of staff CIF and staff accounts in TBBC
• Performance of quality assurance on new products, processes and automation initiatives on TBBC or other systems
• Ensuring that all activities are performed in accordance within the guidelines of the policies and procedures of the bank
• Build a continuous improvement culture by identifying opportunities for process improvement
Thinking Requirements and Working Complexity:
• Ability to meet objectives determined by Operations Department
• Ability to ensure a clear, transparent and accurate information to all stakeholders
• Ability to understand and improve policies and procedures of the company
• Ability to respect deadline and work under pressure
• Ability to organize his/her work with definition of a planning and a tasks list
• Ability to communicate efficiently, both orally and in written (ability to write clear and concise memos, work instructions, procedures)
• Superior analytical and problem solving skills with a keen attention to detail.
• Good drive for initiatives
• Proficiency in spreadsheet, word processing and database applications
• Ability to work in a fast-paced environment without losing your ability to multi-task is critical.
• Ability to manage information by using the MIS and keeping records

Knowledge and Experience Required of Job Holder
• Minimum of first degree in Social Sciences/Humanities, Business Administration, Mathematics, Statistics, Accounts, Bonking and Finance. Full functionality on Microsoft Suite and familiarity with operational, financial, quality assurance procedures is important.
• Minimum 3 years relevant experience of which one should be in operational/financial institution. Good understanding of the banking industry will be on advantage Knowledge of any banking software, statistical and reporting tool will be an advantage
• understanding of operations policies and procedures.
• Customer Service Management

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
interested and qualified applicants ore requested to submit their application attaching current CV and a cover letter explaining why you ore the best fit for the position by or before 1 March 2024 through the email tz.human.resources@letshego.co.tz 

Disclaimers: This advert is not an in-depth list of all duties and responsibilities associated with the position. Only short-listed candidates will be contacted.

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