About Mogo Credit Tanzania

At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. The company offers a range of financial products, including:

• Financing for cars
• Motorcycle financing
• Tuk-tuk financing
• Smartphone financing
• Logbook loans
• Other financial products

Job Overview

The Telesales Manager (Value & Return) will be responsible for leading the Value and Return Teams and driving portfolio growth through:

• Top-up loans
• Repeat financing
• Reactivation of past clients

The role focuses on customer retention, upselling, repeat conversions, and maximizing customer lifetime value.

Key Responsibilities

The Telesales Manager will be responsible for the following duties:

• Lead, supervise, and manage Telesales Agents handling active clients under the Value Team and past clients under the Return Team.
• Set and monitor daily, weekly, and monthly targets for top-ups, repeat loans, and client reactivations.
• Track team performance against key performance indicators and provide structured coaching and feedback.
• Oversee the full sales cycle, from client engagement to successful loan disbursement.
• Develop and refine sales scripts tailored to upselling, cross-selling, and repeat financing.
• Design incentive schemes to motivate agents and support repeat business growth.
• Prepare monthly performance and bonus reports based on target achievement.
• Analyze portfolio trends, repayment behavior, and customer data to identify sales opportunities.
• Train and mentor agents on retention strategies, objection handling, and relationship management.
• Participate in recruitment, onboarding, and performance evaluation of telesales agents.

Qualifications and Skills

Applicants should have the following qualifications and skills:

• Bachelor’s degree in Business Management, Economics, or a related field.
• Minimum of 4+ years of experience in telesales management, preferably in financial services.
• Strong experience in B2C sales, customer retention, or portfolio growth strategies.
• Proven leadership, coaching, and performance management skills.
• Strong analytical ability to interpret portfolio data and identify upsell opportunities.
• Excellent communication skills in English and Swahili.
• Target-driven mindset with strong organizational and decision-making skills.

• Lead, supervise, and manage Telesales Agents handling active clients under the Value Team and past clients under the Return Team.
• Set and monitor daily, weekly, and monthly targets for top-ups, repeat loans, and client reactivations.
• Track team performance against key performance indicators and provide structured coaching and feedback.
• Oversee the full sales cycle, from client engagement to successful loan disbursement.
• Develop and refine sales scripts tailored to upselling, cross-selling, and repeat financing.
• Design incentive schemes to motivate agents and support repeat business growth.
• Prepare monthly performance and bonus reports based on target achievement.
• Analyze portfolio trends, repayment behavior, and customer data to identify sales opportunities.
• Train and mentor agents on retention strategies, objection handling, and relationship management.
• Participate in recruitment, onboarding, and performance evaluation of telesales agents.

• Proven leadership, coaching, and performance management skills.
• Strong analytical ability to interpret portfolio data and identify upsell opportunities.
• Excellent communication skills in English and Swahili.
• Target-driven mindset with strong organizational and decision-making skills.

• Bachelor’s degree in Business Management, Economics, or a related field.
• Minimum of 4+ years of experience in telesales management, preferably in financial services.
• Strong experience in B2C sales, customer retention, or portfolio growth strategies.