Summary
Date Posted: Friday, June 02 2023, Base Salary: Not Disclosed

JOB DETAILS:
Duties
Telephone Operation: 85%
• Operates the Nortel Meridian telephone console. Receives and processes, incoming calls to the individual or office. Places long distance calls and maintains records of usage for TTCL and
Telephone companies which have contract with Embassy. Maintain a current internal telephone list for Embassy, USAID, Peace Corps, CDC and other new offices.

Training backup Operators: 15%
• Trains and periodically evaluates backup Switchboard Operators, all of the Mailroom, Reproduction
Room and Radio/Telephone staff are trained as backup Switchboard Operators (5 employees).
They fill in as needed, for example, during illness or vacation of full time operators or during periods when the switchboard must go to 24 hour operations, such as during VIP visits. Ensures that calls are routed correctly and the phone is answered in a courteous manner and that difficult situations are dealt with professionally at all times. Ensures that backup operators are trained in updating the phone listings.

Job holder will perform other related duties as assigned.

Qualifications and Evaluations
Requirements:
EXPERIENCE: Three years of experience as a Telephone Operator is requred.
Education Requirements:
Completion of Secondary school (form IV) is required.
Evaluations:
LANGUAGE: Level 3 (Good Working Knowledge) Speaking/Reading/Writing English is required. Level 3 (Good Working Knowledge) Speaking/Reading/Writing Swahili is required. (This may be tested)



Work Hours: 8

Experience in Months: 36

Level of Education: Professional Certificate

Job application procedure
Interested and Qualified, Click Here To Apply

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