IQVIA's client company is seeking a dynamic, technically skilled, and customer-focused Technical Sales Advisor to support business growth across Tanzania and Rwanda. This is an exciting opportunity for a results-driven professional who enjoys combining technical expertise with customer engagement and business development.

As a trusted advisor, you will work closely with customers to understand their needs, recommend suitable solutions, and deliver exceptional service while driving sales performance and long-term customer relationships.

Key Responsibilities

Technical Expertise & Product Support

• Develop and maintain in-depth knowledge of the company's products, solutions, and applications.
• Provide expert technical guidance and recommendations to customers.
• Clearly communicate product features, functionality, and benefits to both technical and non-technical audiences.
• Support customers with technical queries and solution recommendations.

Customer Relationship Management

• Build and maintain strong relationships with existing and prospective customers.
• Understand customer requirements and identify appropriate technical solutions.
• Deliver outstanding customer service and ensure a positive customer experience.
• Respond promptly and professionally to customer enquiries and concerns.

Sales & Business Development

• Identify and pursue new business opportunities within the territory.
• Promote and sell the company's products and services to achieve sales objectives.
• Conduct customer visits, product demonstrations, and presentations.
• Prepare quotations, proposals, and solution recommendations.

Reporting & Administration

• Maintain accurate customer records and sales activities within the CRM system.
• Prepare monthly sales and activity reports.
• Ensure sales documentation and customer information are updated and compliant with company procedures.

Market Intelligence

• Monitor market trends, competitor activities, and industry developments.
• Provide customer feedback and market insights to management.
• Identify opportunities for product improvements and business growth.

Requirements

Essential

• Proven experience in technical sales, customer service, or a related technical advisory role.
• Strong understanding of technical products and the ability to explain technical concepts effectively.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• Experience building and maintaining professional customer relationships.
• Proficiency in CRM systems and Microsoft Office applications.
• Self-motivated with excellent organisational and time-management skills.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Degree in Animal Nutrition, Sales & Marketing, Veterinary Science, or a related field.
• Previous experience within a technical, agricultural, animal health, or industrial sales environment would be advantageous.

Key Competencies

• Technical aptitude
• Sales and negotiation skills
• Customer focus
• Relationship management
• Attention to detail
• Reporting and administration
• Market awareness
• Communication and presentation skills

Success Measures

• Achievement of sales targets
• Customer satisfaction and retention
• Growth of the customer base
• Accuracy and quality of CRM data
• Timely and effective reporting
• Strong technical support and product expertise

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

• Develop and maintain in-depth knowledge of the company's products, solutions, and applications.
• Provide expert technical guidance and recommendations to customers.
• Clearly communicate product features, functionality, and benefits to both technical and non-technical audiences.
• Support customers with technical queries and solution recommendations.
• Build and maintain strong relationships with existing and prospective customers.
• Understand customer requirements and identify appropriate technical solutions.
• Deliver outstanding customer service and ensure a positive customer experience.
• Respond promptly and professionally to customer enquiries and concerns.
• Identify and pursue new business opportunities within the territory.
• Promote and sell the company's products and services to achieve sales objectives.
• Conduct customer visits, product demonstrations, and presentations.
• Prepare quotations, proposals, and solution recommendations.
• Maintain accurate customer records and sales activities within the CRM system.
• Prepare monthly sales and activity reports.
• Ensure sales documentation and customer information are updated and compliant with company procedures.
• Monitor market trends, competitor activities, and industry developments.
• Provide customer feedback and market insights to management.
• Identify opportunities for product improvements and business growth.

• Technical aptitude
• Sales and negotiation skills
• Customer focus
• Relationship management
• Attention to detail
• Reporting and administration
• Market awareness
• Communication and presentation skills
• Strong understanding of technical products
• Ability to explain technical concepts effectively
• Excellent communication, interpersonal, and presentation skills
• Strong analytical and problem-solving abilities
• Experience building and maintaining professional customer relationships
• Proficiency in CRM systems and Microsoft Office applications
• Self-motivated
• Excellent organisational and time-management skills
• Ability to work independently and collaboratively within a team environment

• Proven experience in technical sales, customer service, or a related technical advisory role.
• Degree in Animal Nutrition, Sales & Marketing, Veterinary Science, or a related field.
• Previous experience within a technical, agricultural, animal health, or industrial sales environment would be advantageous.