Company: UBA (United Bank for Africa)

Job Objective(s)

To provide excellent, efficient, and cost-effective customer services that align with the bank’s overall value proposition across various market segments. The role involves supporting marketing/product units in implementing new product initiatives, constantly seeking to improve existing ones, and ensuring optimal deployment and utilization of human and material resources within head office operations.

Duties & Responsibilities

• Ensure full compliance with policy in transaction processing.
• Identify and propose international best practices for domestic operations.
• Ensure that all third-party payments are processed on time.
• Ensure that all expense payments are processed in compliance with policy.
• Ensure an “A” rating in Audit (External and Internal).
• Ensure proper reconciliation of all GL Accounts.
• Serve as custodian of all ATMs.
• Perform other duties as assigned by the Head of Domestic Operations.

Key Performance Indicators (KPIs)

• Process Cycle Time (TAT)
• Quality of accounting records
• Error rate measures
• Inspection Rating reports
• Customer satisfaction level
• Operation loss level
• Customer service delivery index

Job Requirements

Education

A Good First Degree in any discipline.

Experience

Minimum of 2 years of experience in banking operations.

Key Competency Requirements

Knowledge

• Banking Operations & Control Policies
• Treasury Products and dynamics
• Industry knowledge and impact on assigned responsibilities
• Financial regulations and relevant Central Bank circulars related to assigned duties
• Technical competence on operating platforms (e.g., Finacle)

Skills & Generic Competencies

• Creative and initiative-taking
• Entrepreneurship and a strong sense of ownership
• Analytical and problem-solving skills
• Strong interpersonal skills

Reporting Relationships

Functionally Reports to: Head of Domestic Operations

Supervises: Nil

• Ensure full compliance with policy in transaction processing.
• Identify and propose international best practices for domestic operations.
• Ensure that all third-party payments are processed on time.
• Ensure that all expense payments are processed in compliance with policy.
• Ensure an “A” rating in Audit (External and Internal).
• Ensure proper reconciliation of all GL Accounts.
• Serve as custodian of all ATMs.
• Perform other duties as assigned by the Head of Domestic Operations.

• Creative and initiative-taking
• Entrepreneurship and a strong sense of ownership
• Analytical and problem-solving skills
• Strong interpersonal skills
• Banking Operations & Control Policies
• Treasury Products and dynamics
• Industry knowledge and impact on assigned responsibilities
• Financial regulations and relevant Central Bank circulars related to assigned duties
• Technical competence on operating platforms (e.g., Finacle)

• A Good First Degree in any discipline.