Fanikiwa is seeking dedicated and experienced professionals to fill the following positions:

Responsibilities or duties

We are looking for a responsible individual with experience in managing through coaching and leading a team to achieve agreed sales targets. The ideal candidate should have a strong client base, be a problem solver, and possess the ability to meet both clients' and sales agents' needs.

Qualifications or requirements (e.g., education, skills)

The candidate must be detail-oriented and proficient in Microsoft Word and Microsoft Excel, with superior customer service skills.

Experience needed

Not less than 2 years with experience in microfinance.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Key Attributes (For Both Positions)

• High integrity
• Excellent customer service and relationship-building skills
• Ability to monitor and control the loan portfolio
• Excellent report writing skills
• Strong interpersonal and communication skills
• Ability to work effectively both as part of a team and independently when required

Non-Discriminatory Clause

At Fanikiwa, we value inclusivity and equality. We do not discriminate based on race, gender, age, religion, disability, or background. Our commitment is to create a welcoming and respectful environment for all staff, clients, and partners alike.

• Microsoft Word
• Microsoft Excel
• Customer service
• Relationship-building
• Loan portfolio monitoring and control
• Report writing
• Interpersonal skills
• Communication skills

• Diploma is preferred.
• Experience in microfinance.
• Experience in managing through coaching and leading a team to achieve agreed sales targets.
• Strong client base.
• Problem-solving ability.
• Ability to meet both clients' and sales agents' needs.
• Detail-oriented.
• Proficient in Microsoft Word and Microsoft Excel.
• Superior customer service skills.
• High integrity.
• Excellent customer service and relationship-building skills.
• Ability to monitor and control the loan portfolio.
• Excellent report writing skills.
• Strong interpersonal and communication skills.
• Ability to work effectively both as part of a team and independently when required.