Systems Administration

Install, configure, maintain and support enterprise servers and systems. Perform routine system administration and maintenance activities. Monitor system performance, availability and capacity. Perform operating system and application patching as required. Manage user accounts, permissions and access in accordance with approved procedures. Support backup and recovery operations. Perform routine health checks and preventative maintenance.

Technical Support

Respond to incidents, service requests and technical issues assigned through the service management process. Troubleshoot hardware, operating system, application and infrastructure issues. Resolve technical issues within defined SLA targets. Escalate complex or high-impact issues to the Senior Systems Engineer. Participate in incident and problem management activities. Provide appropriate updates to clients and internal support teams.

Infrastructure Operations

Support virtualization, storage, networking and monitoring platforms. Perform approved system configurations and changes. Verify system health following maintenance or change activities. Support disaster recovery and business continuity activities. Assist with system upgrades, migrations and implementations.

Documentation

Maintain accurate system and operational documentation. Record technical activities, incidents and changes in appropriate systems. Update configuration information and system inventories. Develop and maintain standard operating procedures as assigned.

Client Support

Provide professional and responsive technical support to client organizations. Communicate technical issues clearly and appropriately. Follow client-specific support procedures and service requirements. Escalate potential SLA breaches and critical incidents promptly.

Continuous Improvement

Identify recurring technical issues and recommend improvements. Participate in automation and process improvement initiatives. Maintain awareness of emerging infrastructure technologies and best practices. Participate in knowledge-sharing activities within the engineering team.

Experience

Minimum one year of relevant experience in IT infrastructure, systems administration or technical support. Experience with Windows and/or Linux environments. Experience supporting enterprise users, systems or infrastructure. Experience with incident and service request management. Exposure to virtualization, backup, networking and monitoring technologies. Experience working in a client-facing or managed services environment is desirable.

• Install, configure, maintain and support enterprise servers and systems.
• Perform routine system administration and maintenance activities.
• Monitor system performance, availability and capacity.
• Perform operating system and application patching as required.
• Manage user accounts, permissions and access in accordance with approved procedures.
• Support backup and recovery operations.
• Perform routine health checks and preventative maintenance.
• Respond to incidents, service requests and technical issues assigned through the service management process.
• Troubleshoot hardware, operating system, application and infrastructure issues.
• Resolve technical issues within defined SLA targets.
• Escalate complex or high-impact issues to the Senior Systems Engineer.
• Participate in incident and problem management activities.
• Provide appropriate updates to clients and internal support teams.
• Support virtualization, storage, networking and monitoring platforms.
• Perform approved system configurations and changes.
• Verify system health following maintenance or change activities.
• Support disaster recovery and business continuity activities.
• Assist with system upgrades, migrations and implementations.
• Maintain accurate system and operational documentation.
• Record technical activities, incidents and changes in appropriate systems.
• Update configuration information and system inventories.
• Develop and maintain standard operating procedures as assigned.
• Provide professional and responsive technical support to client organizations.
• Communicate technical issues clearly and appropriately.
• Follow client-specific support procedures and service requirements.
• Escalate potential SLA breaches and critical incidents promptly.
• Identify recurring technical issues and recommend improvements.
• Participate in automation and process improvement initiatives.
• Maintain awareness of emerging infrastructure technologies and best practices.
• Participate in knowledge-sharing activities within the engineering team.

• Windows environments
• Linux environments
• enterprise users, systems or infrastructure support
• incident and service request management
• virtualization
• backup
• networking
• monitoring technologies
• client-facing or managed services environment

• Minimum one year of relevant experience in IT infrastructure, systems administration or technical support.