About us

Tanzania Commercial Bank provides competitive financial services to customers and creates value for stakeholders through innovative products.

The bank’s vision is “to be the leading bank in Tanzania in the provision of affordable, accessible, and convenient financial services.

As part of its organizational development and human capital management strategy, Tanzania Commercial Bank is committed to attaining, retaining, and developing a highly capable and qualified workforce for the betterment of the bank and the nation at large.

Position objective

The main purpose of the role is to manage the Collection and Recovery Sub-unit to ensure turnaround of classified loan portfolios for SME, MSE, and Consumer segments.

This should align with the bank’s business strategy, credit policy, and procedures.

Key responsibilities

• Manage all accounts in arrears for 90 days or more from different loan officer portfolios.
• Contact reachable clients via phone and conduct physical visits to serve demand letters and encourage repayment, while educating them on the implications of non-repayment.
• Negotiate repayment plans with clients willing to pay.
• Request transfer of delinquent accounts to auctioneers for sale of secured and unsecured assets when repayment deadlines have expired.
• Ensure auctioneers understand the security and attend all steps of the selling process.
• Escalate accounts with potential fraud indicators to the supervisor for review.
• Keep accurate records of collections, repayment agreements, and outcomes of debtor visits.
• Review all at-risk accounts in the portfolio and conduct regular follow-ups to encourage repayment.
• Update the Recovery system daily with all actions and progress on accounts.
• Maintain records of deceased customers’ accounts and coordinate with the team leader to lodge insurance claims with Bancassurance, tracking payments until completed.
• Perform any other official duties as assigned by the immediate supervisor or line manager.

Qualifications, skills, and experience

Education and experience:

• Bachelor’s degree in Banking, Economics, Commerce, Business Administration, Accountancy, Finance, Risk Management, Actuarial Sciences, Insurance, or equivalent from a recognized institution.
• Minimum of four (4) years’ experience in credit operations and portfolio monitoring.
• Strong background in credit appraisal and management.

Required knowledge and competencies:

• Credit appraisal and monitoring.
• Debt restructuring and workout processes.
• Collection and recovery management.
• Effective writing and presentation skills in English and Swahili.
• Excellent interpersonal and networking skills.
• Strong analytical, problem-solving, decision-making, and financial management skills.
• Proven leadership abilities.

Personal attributes and behavioral competencies

• Demonstrated adherence to Tanzania Commercial Bank’s core values: Customer Focus, Trustworthiness, Creativity, Teamwork, and Excellence.
• Ability to prioritize work and meet deadlines.
• Works quickly, accurately, and consistently under pressure.
• Methodical and well-organized approach.
• Mature, discreet, and capable of working in a confidential environment.
• Sound judgment, common sense, and good humor.

• Manage all accounts in arrears for 90 days or more from different loan officer portfolios.
• Contact reachable clients via phone and conduct physical visits to serve demand letters and encourage repayment, while educating them on the implications of non-repayment.
• Negotiate repayment plans with clients willing to pay.
• Request transfer of delinquent accounts to auctioneers for sale of secured and unsecured assets when repayment deadlines have expired.
• Ensure auctioneers understand the security and attend all steps of the selling process.
• Escalate accounts with potential fraud indicators to the supervisor for review.
• Keep accurate records of collections, repayment agreements, and outcomes of debtor visits.
• Review all at-risk accounts in the portfolio and conduct regular follow-ups to encourage repayment.
• Update the Recovery system daily with all actions and progress on accounts.
• Maintain records of deceased customers’ accounts and coordinate with the team leader to lodge insurance claims with Bancassurance, tracking payments until completed.
• Perform any other official duties as assigned by the immediate supervisor or line manager.

• Credit appraisal and monitoring.
• Debt restructuring and workout processes.
• Collection and recovery management.
• Effective writing and presentation skills in English and Swahili.
• Excellent interpersonal and networking skills.
• Strong analytical, problem-solving, decision-making, and financial management skills.
• Proven leadership abilities.

• Bachelor’s degree in Banking, Economics, Commerce, Business Administration, Accountancy, Finance, Risk Management, Actuarial Sciences, Insurance, or equivalent from a recognized institution.
• Minimum of four (4) years’ experience in credit operations and portfolio monitoring.
• Strong background in credit appraisal and management.