Job Summary

The Shop Keeper is responsible for overseeing daily retail operations, ensuring smooth sales transactions, maintaining accurate inventory records, and delivering excellent customer service. The role requires strong organizational skills, attention to detail, and the ability to manage both sales and stock efficiently.

Key Responsibilities

1. Sales & Cash Handling

• Process customer sales transactions (cash and card payments).
• Issue accurate receipts for all purchases.
• Handle returns and exchanges in accordance with company policy.
• Balance and reconcile the cash register at the end of each business day.
• Maintain proper documentation of daily sales activities.

2. Inventory Management

• Monitor stock levels and report low inventory in a timely manner.
• Conduct regular stock counts and assist in inventory audits.
• Ensure accurate recording of incoming and outgoing stock.
• Coordinate with suppliers when necessary.

3. Store Organization & Maintenance

• Arrange and organize shop items neatly and attractively.
• Ensure shelves are properly stocked and labeled.
• Maintain cleanliness and overall organization of the shop.
• Ensure a welcoming and professional store environment for customers.

4. Customer Service

• Greet customers professionally and assist them with inquiries.
• Provide product information and recommendations.
• Address customer concerns or complaints promptly and courteously.

Qualification & Experience Required

• Must be fluent in English (both verbal and written).
• Minimum of 1–2 years’ experience as a retail shop keeper or in a similar retail position.
• Basic computer literacy and familiarity with POS systems is an added advantage.
• Strong numerical and cash-handling skills.
• Excellent organizational and communication skills.
• Honest, reliable, and detail-oriented.

Key Competencies

• Integrity and accountability
• Strong customer service orientation
• Time management skills
• Attention to detail
• Ability to work independently

• Process customer sales transactions (cash and card payments).
• Issue accurate receipts for all purchases.
• Handle returns and exchanges in accordance with company policy.
• Balance and reconcile the cash register at the end of each business day.
• Maintain proper documentation of daily sales activities.
• Monitor stock levels and report low inventory in a timely manner.
• Conduct regular stock counts and assist in inventory audits.
• Ensure accurate recording of incoming and outgoing stock.
• Coordinate with suppliers when necessary.
• Arrange and organize shop items neatly and attractively.
• Ensure shelves are properly stocked and labeled.
• Maintain cleanliness and overall organization of the shop.
• Ensure a welcoming and professional store environment for customers.
• Greet customers professionally and assist them with inquiries.
• Provide product information and recommendations.
• Address customer concerns or complaints promptly and courteously.

• Fluent in English (both verbal and written)
• Basic computer literacy
• Familiarity with POS systems
• Strong numerical and cash-handling skills
• Excellent organizational skills
• Excellent communication skills
• Honest
• Reliable
• Detail-oriented
• Integrity
• Accountability
• Strong customer service orientation
• Time management skills
• Attention to detail
• Ability to work independently

• Minimum of 1–2 years’ experience as a retail shop keeper or in a similar retail position.