By reshaping rock, we reshape the future. At Sandvik Rock Processing we have set out to advance the world through eco-efficient rock processing so come and join our team in Africa on this exciting journey.

We are looking for a Service Technician – Crushing Solutions to join our team in Solwezi, Zambia

The role will be based from our offices in Solwezi, Zambia.

Purpose of the role:

As part of the Service Team, this role will provide aftermarket maintenance and quality support of Sandvik Rock Processing equipment/ components at Sandvik Rock Processing facilities and on customer sites.

Also provide hands-on technical support and service for Crushing equipment and aftermarket parts to our Crushing Solutions customers in Zambia.

The job responsibilities:

• Customer training and efficient technical services support pertaining to all Sandvik Crushers supplied to customers within Zambia.
• Perform mechanical and process maintenance at customer mine sites in Zambia, predominantly in the Northwest Zambia & Copperbelt region. However other areas may be assigned based on customer requirements
• Identify, report, and resolve technical issues safely and efficiently.
• Carry out installation and commissioning of new Sandvik equipment
• Follow on-site leadership direction and work independently when required.
• Attend training, meetings, and be available for after-hours callouts
• Work closely with the Customers’ Installation and Erection Teams on activities during installation and commissioning of any Sandvik Crushers when required.
• Guide and assist Customers’ Maintenance Teams with fault diagnosis work on Sandvik Crushers.
• Work with Customers’ Maintenance Teams perform repair and fault finding using a hands-on approach.
• Cooperate closely with the sales team or directly with the customer to promote Crushing Solutions equipment and aftermarket sales.
• Support with parts lists and parts planning
• Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
• Identifies current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
• Contributes to team effort by accomplishing related results as needed.
• Works towards achieving set KPI’s, for both the Customers and Sandvik.
• Accept and perform tasks delegated by Rock Processing Management as deemed necessary
• Ensure all Sandvik policies and procedures especially the health, safety and environmental policies are adhered to by the team.

Qualifications & Experience Requirements

• Qualified Mechanical Technician, Fitter, Boilermaker or Diesel mechanic.
• Have at least 5 years’ experience in a similar role in the Mining Industry.
• Experience servicing mineral processing and fixed plant equipment in the mining industry (Fixed plant crushing and screening highly regarded).
• Strong technical skills in Crushing and Screening Preventative Maintenance and Service Repairs, Hydraulic repair, Automation setup, maintenance and troubleshooting, fault finding, and problem solving.
• Acquired knowledge in Crushing and Screening operations in both surface and underground operations.

Other Requirements & Competencies

• Have a valid passport, and willing and able to travel, without restrictions, within the Central African Territory at relatively short notice, and also as per customers’ or Sandvik’s requests/requirements.
• Possess relevant driver’s license accepted in Zambia.

• Customer training and efficient technical services support pertaining to all Sandvik Crushers supplied to customers within Zambia.
• Perform mechanical and process maintenance at customer mine sites in Zambia, predominantly in the Northwest Zambia & Copperbelt region. However other areas may be assigned based on customer requirements
• Identify, report, and resolve technical issues safely and efficiently.
• Carry out installation and commissioning of new Sandvik equipment
• Follow on-site leadership direction and work independently when required.
• Attend training, meetings, and be available for after-hours callouts
• Work closely with the Customers’ Installation and Erection Teams on activities during installation and commissioning of any Sandvik Crushers when required.
• Guide and assist Customers’ Maintenance Teams with fault diagnosis work on Sandvik Crushers.
• Work with Customers’ Maintenance Teams perform repair and fault finding using a hands-on approach.
• Cooperate closely with the sales team or directly with the customer to promote Crushing Solutions equipment and aftermarket sales.
• Support with parts lists and parts planning
• Provide relevant feedback through equipment condition, performance and process audits, to enable maintenance planning improvements in terms of efficiency and equipment integrity.
• Identifies current and future/potential customer service requirements by establishing personal rapport with them and other persons in a position to understand service requirements. Provides product service, or equipment technical and engineering information by answering questions and requests.
• Contributes to team effort by accomplishing related results as needed.
• Works towards achieving set KPI’s, for both the Customers and Sandvik.
• Accept and perform tasks delegated by Rock Processing Management as deemed necessary
• Ensure all Sandvik policies and procedures especially the health, safety and environmental policies are adhered to by the team.

• Strong technical skills in Crushing and Screening Preventative Maintenance and Service Repairs
• Hydraulic repair
• Automation setup, maintenance and troubleshooting
• Fault finding
• Problem solving

• Qualified Mechanical Technician, Fitter, Boilermaker or Diesel mechanic.
• Have a valid passport, and willing and able to travel, without restrictions, within the Central African Territory at relatively short notice, and also as per customers’ or Sandvik’s requests/requirements.
• Possess relevant driver’s license accepted in Zambia.