Background

CRDB Bank PLC – Benki ya CRDB is hiring for the position of Senior Specialist Payment Systems in Tanzania Head Office. The closing date for applications is 18 November 2026.

Job Purpose

Senior Specialist-Payment Systems is responsible for the provision of Information Technology support for critical systems under Payment Unit to optimize operational efficiency. The position is to ensure addressing of systems issues to sustain application functionality and identify process improvement opportunities across the critical payment systems. This role works closely with the business departments and key vendors to resolve any technical deficiencies, assist with integration needs, implement, and test new functionality and generally, to ensure that payment systems unit deliver a quality banking experience as well as contributing to the strategic direction of the Bank’s banking systems and services.

Achievement is through systems stability and satisfactions of both internal and external customers of the bank and thorough understanding of the core functions of the business unit, policies & procedures, and ability to support at least 50% of systems including accountability for operational efficiency of systems under Payment unit.

Principal Responsibilities

• Providing IT support for systems under Payment Unit.
• Training end-users on application functionalities and respond to queries raised in a timely manner.
• Implement and/or upgrade applications and provide second line support for Production, Disaster Recovery site and Tests environments.
• Research and recommend Innovative ideas, and where possible automation for system administration task. Identify approaches that leverage our resources and provide economies of scale.
• Work with Change/Release Management process stakeholders for successful change execution.
• Resolving logged tickets in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Ensure that backups of all administered applications are being performed as per the schedule.
• Working with vendors in the process of troubleshooting escalated incidents including being available 24/7 when needed.
• Providing assurance of Business Continuity through performing Disaster Recovery Tests.
• Define, document, maintain best practices, and support procedures (configuration, operational etc.)
• Ensuring system’s security by addressing vulnerability issues for systems under Payment Unit.
• Coordinate with all relevant departments with regards to training and testing on new and existing and upgraded payment applications.
• Validating software fixes received from vendor before deployment in Production environment.
• Carryout other assignment as may be assigned by Manager Payment Systems, SM-CBA, DICT, top and executive management.

Qualifications Required

• Bachelor’s degree in Information Technology or Computer Science or Computer Engineering (or similar).
• At least 5 years of general ICT Systems support experience in banking environment.
• Professional certifications in ICT Service Management (ITIL), or related disciplines will be an added advantage. ITIL Foundation Certification or higher is preferred.
• Ability to handle numerous concurrent tasks under time constraints, effectively prioritize and execute tasks in a highly dynamic environment.
• Technical interaction with vendors, contractors, and other stakeholders
• High level of accountability and ability to act on behalf of Manager Payment Systems (MPS).
• Understanding of Infrastructure technologies including networks, servers, and databases.
• Understanding the core functions of the business unit, policies, and procedures of assigned systems.
• Understanding of application and system architecture concepts.

Additional Notes

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

• Providing IT support for systems under Payment Unit.
• Training end-users on application functionalities and respond to queries raised in a timely manner.
• Implement and/or upgrade applications and provide second line support for Production, Disaster Recovery site and Tests environments.
• Research and recommend Innovative ideas, and where possible automation for system administration task. Identify approaches that leverage our resources and provide economies of scale.
• Work with Change/Release Management process stakeholders for successful change execution.
• Resolving logged tickets in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Ensure that backups of all administered applications are being performed as per the schedule.
• Working with vendors in the process of troubleshooting escalated incidents including being available 24/7 when needed.
• Providing assurance of Business Continuity through performing Disaster Recovery Tests.
• Define, document, maintain best practices, and support procedures (configuration, operational etc.)
• Ensuring system’s security by addressing vulnerability issues for systems under Payment Unit.
• Coordinate with all relevant departments with regards to training and testing on new and existing and upgraded payment applications.
• Validating software fixes received from vendor before deployment in Production environment.
• Carryout other assignment as may be assigned by Manager Payment Systems, SM-CBA, DICT, top and executive management.

• IT support
• application functionalities
• system administration
• Change/Release Management
• troubleshooting
• Business Continuity
• Disaster Recovery
• system security
• vulnerability management
• training
• testing
• software validation
• Infrastructure technologies
• networks
• servers
• databases
• application and system architecture concepts

• Bachelor’s degree in Information Technology or Computer Science or Computer Engineering (or similar).
• At least 5 years of general ICT Systems support experience in banking environment.
• Professional certifications in ICT Service Management (ITIL), or related disciplines will be an added advantage. ITIL Foundation Certification or higher is preferred.
• Ability to handle numerous concurrent tasks under time constraints, effectively prioritize and execute tasks in a highly dynamic environment.
• Technical interaction with vendors, contractors, and other stakeholders
• High level of accountability and ability to act on behalf of Manager Payment Systems (MPS).
• Understanding of Infrastructure technologies including networks, servers, and databases.
• Understanding the core functions of the business unit, policies, and procedures of assigned systems.
• Understanding of application and system architecture concepts.