Background

CRDB Bank PLC – Benki ya CRDB is hiring for the position of Senior Specialist Cbs Support in Tanzania Head Office. The closing date for applications is 18 November 2026.

Job Purpose

The Senior Core Banking System Specialist is responsible for deployment, support, configuration and maintenance of Core Banking System application and provide instant support to CBS Support Specialists to ensure systems availability in supporting banking operations.

Principal Responsibilities

• Deployment, support, and maintenance of Core Banking system application to ensure the application is effectively utilized, efficiency, available 24×7 with uptime of 99.9 % to support banking operations always.
• Supervise and support system customization, configuration, tests and implementation of patches or upgrades to ensure system availability to business and suggesting for improvements.
• Identify, analyze, and resolve reported system problems occurred and coordinate with the 3rd part support for solutions required escalation and resolve within SLA i.e., including troubleshooting, RCA, implementing bug fixes and resolve incidents in Service Manager escalated from Level 1-Service Desk.
• Coordinate DRP/BCP of core banking system testing and provide reports for ensuring compliance to comply with IT policy.
• Participate and provide deliverables and contribute to the Bank strategy related to ICT department / unit to ensure that plans are developed and implemented in line with clear business objectives and goals that support the overall Bank strategy.
• Participate and provide deliverables in the review, development, monitoring and control of the budget for the unit and monitor the budget of the unit to ensure budgets are aligned with the business plan and expenses are controlled within agreed limits.
• Supervise EOD/EOM/EOY activities and make sure system is online to business with the given SLA.
• Support project of Core Banking Upgrade/Replacement to ensure compliance with bank and regulatory requirements during the implementation.
• Proactively monitoring CBS & Core Apps services to ensure standards quality of functional specifications developed and quality of System Integration Test performed before handover to the User Acceptance Test (UAT).
• Carryout other assignment as may be assigned by the M-CBS, SMCBA, DICT and the other management team.

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, Computer Systems Technology, Information Systems, Software Engineering, or a related field from a recognized institution.
• Minimum of 3 years experience in Core Banking Systems support, implementation projects, system enhancements, User Acceptance Testing (UAT), and application support within a banking or financial services environment.
• At least 5 years of general ICT Systems support experience in banking environment.
• Professional certifications in Core Banking Systems, Business Analysis, Project Management, ICT Service Management (ITIL), or related disciplines will be an added advantage. ITIL Foundation Certification or higher is preferred.
• Strong understanding of Core Banking operations, business processes, and system integration concepts.
• Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously.
• Experience and ability to work effectively in a dynamic, collaborative, and fast-paced atmosphere.
• Experience in managing Back up / Recovery processes and Systems / Business Continuity.
• Technical interaction with vendors, contractors, and other stakeholders.

Additional Notes

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged. It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

• Deployment, support, and maintenance of Core Banking system application to ensure the application is effectively utilized, efficiency, available 24×7 with uptime of 99.9 % to support banking operations always.
• Supervise and support system customization, configuration, tests and implementation of patches or upgrades to ensure system availability to business and suggesting for improvements.
• Identify, analyze, and resolve reported system problems occurred and coordinate with the 3rd part support for solutions required escalation and resolve within SLA i.e., including troubleshooting, RCA, implementing bug fixes and resolve incidents in Service Manager escalated from Level 1-Service Desk.
• Coordinate DRP/BCP of core banking system testing and provide reports for ensuring compliance to comply with IT policy.
• Participate and provide deliverables and contribute to the Bank strategy related to ICT department / unit to ensure that plans are developed and implemented in line with clear business objectives and goals that support the overall Bank strategy.
• Participate and provide deliverables in the review, development, monitoring and control of the budget for the unit and monitor the budget of the unit to ensure budgets are aligned with the business plan and expenses are controlled within agreed limits.
• Supervise EOD/EOM/EOY activities and make sure system is online to business with the given SLA.
• Support project of Core Banking Upgrade/Replacement to ensure compliance with bank and regulatory requirements during the implementation.
• Proactively monitoring CBS & Core Apps services to ensure standards quality of functional specifications developed and quality of System Integration Test performed before handover to the User Acceptance Test (UAT).
• Carryout other assignment as may be assigned by the M-CBS, SMCBA, DICT and the other management team.

• Core Banking Systems support
• implementation projects
• system enhancements
• User Acceptance Testing (UAT)
• application support
• ICT Systems support
• Core Banking Systems
• Business Analysis
• Project Management
• ICT Service Management (ITIL)
• Core Banking operations
• business processes
• system integration concepts
• deadline-oriented incident management
• managing multiple issues simultaneously
• dynamic, collaborative, and fast-paced atmosphere
• Back up / Recovery processes
• Systems / Business Continuity
• Technical interaction with vendors, contractors, and other stakeholders

• Bachelor’s degree in Computer Science, Information Technology, Computer Systems Technology, Information Systems, Software Engineering, or a related field from a recognized institution.
• Minimum of 3 years experience in Core Banking Systems support, implementation projects, system enhancements, User Acceptance Testing (UAT), and application support within a banking or financial services environment.
• At least 5 years of general ICT Systems support experience in banking environment.
• Professional certifications in Core Banking Systems, Business Analysis, Project Management, ICT Service Management (ITIL), or related disciplines will be an added advantage. ITIL Foundation Certification or higher is preferred.
• Strong understanding of Core Banking operations, business processes, and system integration concepts.
• Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously.
• Experience and ability to work effectively in a dynamic, collaborative, and fast-paced atmosphere.
• Experience in managing Back up / Recovery processes and Systems / Business Continuity.
• Technical interaction with vendors, contractors, and other stakeholders.