Job Purpose Statement

Manage a portfolio of corporate customers within the Oil & Gas sector; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned sector in line with the Bank’s strategy.

Apply experience in corporate relationship management to develop and implement account plans for the existing portfolio within the assigned sector target market, recommend, structure and sell solutions that address the customers’ needs, with the support from the solution/product teams in order to meet assigned goals and target.

Customer acquisition, satisfaction, growth and retention are critical to succeed in this role. Collaborate with the all stake holders to ensure fulfilment of all deliverables. When assigned, serve in acting capacity in the absence of the Head, Corporate Banking, Nairobi Region.

Key Accountabilities (Duties and Responsibilities)

Financial 40

This position is responsible for achievement of the portfolio’s annual financial targets both P&L and balance sheet.

• Balance Sheet Growth
• Profitability: Profit Before Tax (PBT)
• Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
• PAR contained within the limits set.
• NPL

Academic:

Bachelor’s degree from a recognized accredited university.

Professional:

At least 8 years’ experience in Commercial Banking, 3 of which should have been in management capacity in a similar sized organisation.

Desired work experience:

Proven track record of consistently achieving a commercial department’s financial growth, with a market reputation of being a trusted advisor on matters pertaining to banking.

Significant experience in Corporate Banking. Experience in products, bank operations and customer experience is highly desirable.

In-depth knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Corporate Banking regulations and practices.

Job Dimensions

Reporting Relationships:

• Direct Reports – Relationship Managers where applicable
• Indirect Reports – TBC

Stakeholder Management:

Internal: All Bank departments

External: Commercial Banking customers, financial institutions, industry players, national and county governments, regulators, etc.

Decision Making Authority /Mandates/Constraints:

• Pricing structures and negotiation parameters.
• Recommending the product offering for the portfolio.
• Approval of expenditure within discretionary powers delegated through the Head of Industry, provided that such expenditure is within the approved strategy and annual budget for the Bank.

Work cycle and impact:

The job holder works on an annual cycle.

NCBA Bank Core Value Behaviours

• Coaching & Developing Others Advanced
• Building Trust Advanced
• Selling the Vision Advanced
• Driving for Results Advanced
• Business Savy Advanced
• Openness Advanced
• Building Organizational Talent Advanced
• Empowerment & Delegation Advanced
• Fostering Collaboration Advanced
• Responsiveness Advanced

• Manage a portfolio of corporate customers within the Oil & Gas sector.
• Serve as the primary point of contact and financial advisor for corporate customers.
• Prospect and acquire new corporate customers.
• Grow the Bank’s revenue and share of wallet for the assigned sector.
• Develop and implement account plans for the existing portfolio.
• Recommend, structure, and sell solutions that address customer needs.
• Ensure customer acquisition, satisfaction, growth, and retention.
• Collaborate with all stakeholders to ensure fulfillment of all deliverables.
• Serve in an acting capacity in the absence of the Head, Corporate Banking, Nairobi Region, when assigned.
• Achieve the portfolio’s annual financial targets (P&L and balance sheet).
• Drive balance sheet growth.
• Achieve Profit Before Tax (PBT) targets.
• Develop and implement a clear and effective portfolio growth strategy.
• Ensure PAR is contained within set limits.

• Corporate relationship management
• Account planning
• Financial advisory
• Customer acquisition
• Customer satisfaction
• Customer growth
• Customer retention
• Stakeholder management
• Financial target achievement
• Portfolio growth strategy development
• In-depth knowledge of the local banking industry
• Knowledge of banking products, services, and regulations
• Understanding of Corporate Banking regulations and practices
• Coaching & Developing Others
• Building Trust
• Selling the Vision
• Driving for Results
• Business Savy
• Openness
• Building Organizational Talent
• Empowerment & Delegation
• Fostering Collaboration
• Responsiveness

• Bachelor’s degree from a recognized accredited university.
• At least 8 years’ experience in Commercial Banking.
• 3 years’ experience in a management capacity in a similar sized organisation.
• Proven track record of consistently achieving commercial department’s financial growth.
• Significant experience in Corporate Banking.
• Experience in products, bank operations and customer experience is highly desirable.
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
• Sound working knowledge and understanding of general Corporate Banking regulations and practices.