NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

To lead the strategic transformation, product management, business technology and commercial growth agenda for Agency Banking by developing innovative business solutions, driving digital transformation, managing product lifecycle, delivering business performance, and enabling sustainable growth of the Agency Banking business in line with the Bank's Retail Banking strategy.

The role is accountable for translating business strategy into commercially viable products and technology solutions, driving revenue growth, expanding the Agency Banking network, enhancing customer acquisition, and ensuring continuous improvement of Agency Banking products, systems and business processes

Responsibilities or duties

Key accountabilities:

Accountability 1: Strategy & Business Transformation (20%)

Lead the development and execution of the Agency Banking transformation agenda to support sustainable business growth.

Outputs:

• Lead the development of strategic proposals and annual business plans for Agency Banking, for review and approval by the Head of Agency Banking, and translate the approved strategy into Transformation & Growth initiatives and execution plans.
• Lead strategic transformation initiatives.
• Develop, evaluate and recommend Agency Banking business-model enhancements to support sustainable growth, customer value and commercial viability.
• Identify opportunities for business process optimization.
• Drive continuous business improvement initiatives.
• Lead strategic projects assigned to the department.
• Coordinate the development and review of business policies, frameworks and operating models within the Transformation & Growth mandate, for approval through applicable governance structures.
• Monitor implementation of strategic initiatives and benefits realization.

KPIs

The role shall be accountable for delivering agreed annual Agency Banking business targets, including but not limited to:

Commercial:

• Agency Banking Revenue
• Transaction Volume Growth
• Transaction Value Growth
• Network Profitability

Network Growth:

• New Agent Onboarding
• Active Agents
• Agent Activation Rate
• Agent Productivity

Customer Growth

• Customer Acquisition through Agent Account Opening
• Customer Activation
• Growth in Agency Banking Customer Base

Product Growth

• Insurance Sales through Agents
• New Product Adoption
• Product Penetration
• Digital Migration Rate

Transformation

• Delivery of Strategic Initiatives
• Product Launches
• System Enhancements Delivered
• UAT Success Rate

Business Excellence

• Dashboard Accuracy and Timeliness
• Business Process Improvements Delivered
• Stakeholder Satisfaction
• Project Delivery Timelines

Decision-Making Authority

The Role Is Authorised To:

• Recommend Agency Banking strategic initiatives.
• Approve business requirements for Agency Banking systems.
• Approve User Acceptance Testing outcomes from the business perspective.
• Recommend product enhancements and commercialization initiatives.
• Recommend technology investments supporting Agency Banking.
• Recommend annual Agency Banking business plans.
• Recommend commercial initiatives to achieve approved business targets.
• Recommend business process improvements and transformation initiatives.

Qualifications or requirements (e.g., education, skills)

Analytical Thinking - Advanced (Meets some of the requirements and would need further development), Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Experience in a similar environment at junior management level, Leading people - Team level (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Personal mastery (Meets all of the requirements), Quality orientation (Meets all of the requirements), Underwriting Management (Meets all of the requirements)

Experience needed

Experience in a similar environment at junior management level

• Lead the development of strategic proposals and annual business plans for Agency Banking, for review and approval by the Head of Agency Banking, and translate the approved strategy into Transformation & Growth initiatives and execution plans.
• Lead strategic transformation initiatives.
• Develop, evaluate and recommend Agency Banking business-model enhancements to support sustainable growth, customer value and commercial viability.
• Identify opportunities for business process optimization.
• Drive continuous business improvement initiatives.
• Lead strategic projects assigned to the department.
• Coordinate the development and review of business policies, frameworks and operating models within the Transformation & Growth mandate, for approval through applicable governance structures.
• Monitor implementation of strategic initiatives and benefits realization.

• Analytical Thinking - Advanced
• Leading people - Team level
• Openness to change
• Personal mastery
• Quality orientation
• Underwriting Management

• Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies