Job Description

To drive the entrenchment of client relationships and to maximize cross-selling revenues and client profitability while providing effective client support and relationship development relating to Transaction Banking products. Their core responsibility is to defend and grow the BCB deposit client base and transactional business by solutioning for the client entire cashflow cycle and value chain. This includes cross-border payments, collections and payments.

Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce or related field

Experience Required

• Relationship Banking (Client Coverage)
• Business & Commercial Banking
• 5-7 years
• Experience in general banking i.e. products and processes.
• Experience in data mining and forecasting.
• Knowledge of Customer Experience Solutioning and digital design principles.
• Experience with UI/CI and UX/CX design principles.
• Experience in Agile and Safe methodologies.
• Experience in using the data experience principles e.g. dashboard development, data sourcing and report development.

Develops and implements a roadmap for the Domestic and Cross-Border Payments business, which includes revenue generation, competitor analysis, customer segments, and product development.

Recommends enhancements and developments to the domestic and cross-border payment product capabilities and collections capabilities.

Drives increased growth in revenue and leverages on existing data, insights and analysis (e.g. develops new product capabilities/enhancements, marketing plans, pricing, and commercialisation and improves end-to-end processes).

Engages and influences key stakeholders (e.g., Business Banking and Commercial Banking segment and sector; Credit; Risk and Compliance; Operations; IT; Transactional Products and Services (TPS); and relevant management committees in order to drive the Business Banking strategic agenda.

Provide input into client data and business requirements and ensures that input from a user perspective is provided, informing solution and process design, ensuring delivery of what matters to customers and users.

Additional Information

Behavioural Competencies:

• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Pursuing Goals
• Showing Composure
• Taking Action
• Team Working
• Understanding People
• Valuing Individuals

Technical Competencies:

• Economic Capital Management
• Risk Identification
• Risk Reporting
• Risk Response Strategy
• Risk/Reward Thinking

• Develops and implements a roadmap for the Domestic and Cross-Border Payments business, which includes revenue generation, competitor analysis, customer segments, and product development.
• Recommends enhancements and developments to the domestic and cross-border payment product capabilities and collections capabilities.
• Drives increased growth in revenue and leverages on existing data, insights and analysis (e.g. develops new product capabilities/enhancements, marketing plans, pricing, and commercialisation and improves end-to-end processes).
• Engages and influences key stakeholders (e.g., Business Banking and Commercial Banking segment and sector; Credit; Risk and Compliance; Operations; IT; Transactional Products and Services (TPS); and relevant management committees in order to drive the Business Banking strategic agenda.
• Provide input into client data and business requirements and ensures that input from a user perspective is provided, informing solution and process design, ensuring delivery of what matters to customers and users.

• Relationship Banking (Client Coverage)
• Business & Commercial Banking
• Data mining and forecasting
• Customer Experience Solutioning
• Digital design principles
• UI/CI and UX/CX design principles
• Agile and Safe methodologies
• Dashboard development
• Data sourcing
• Report development
• Economic Capital Management
• Risk Identification
• Risk Reporting
• Risk Response Strategy
• Risk/Reward Thinking

• First Degree
• Business Commerce or related field