We are seeking a dedicated Senior Control Room Controller to join our team and contribute to our mission of fostering a positive environment.

Hesu Investment Ltd is licensed under Tanzania Revenue Authority to operate ICD facility since 2012. Its well-located depot site includes 9 acres of paved yard; with the capacity to store 3800 Twenty Foot equivalent units (TEUS) stacked 5 high. Our Vision is to establish ourselves as the leading Container and Transport Logistics provider, our Mission is to exceed our client’s needs by consistently improving our quality services. Our team is comprised of talented individuals who are driven to achieve excellence in ICD, CFS Industry.

Responsibilities or duties

The Senior Control Room Controller is responsible for supervising and coordinating all control room operations to ensure effective surveillance, tracking, escort coordination, and communication management across all company sites. The role ensures accuracy, accountability, operational efficiency, and zero-error reporting standards in all control room functions.

Qualifications or requirements 

• Proven experience in control room operations or security supervision.
• Strong knowledge of CCTV systems and GPS tracking platforms.
• Ability to manage and supervise a team effectively.
• Excellent communication and coordination skills.
• High attention to detail with strong report writing ability.
• Ability to work under pressure and make timely decisions.
• High integrity, reliability, and professionalism.

Experience needed

Proven experience in control room operations or security supervision.

Any other provided details 

Department: SENIOR CONTROL ROOM CONTROLLER

Reports To: Security Manager

Supervises: N/A

Job Purpose

The Senior Control Room Controller is responsible for supervising and coordinating all control room operations to ensure effective surveillance, tracking, escort coordination, and communication management across all company sites. The role ensures accuracy, accountability, operational efficiency, and zero-error reporting standards in all control room functions.

Key Duties and Responsibilities

• Supervise and evaluate the performance, discipline, and shift compliance of all control room controllers.
• Ensure 24/7 professional monitoring of CCTV surveillance systems across all operational sites.
• Oversee tracking of HESU trucks (transit and local) and all company vehicles using GPS and tracking systems.
• Monitor and verify movement of trucks and containers from port to HESU/SSA and other designated locations.
• Coordinate and document escort operations for vehicles and containers to required operational areas.
• Act as the central communication hub linking all sites, security teams, supervisors, and operations using mobile phones and radio systems.
• Ensure accurate logging of communications, vehicle movement records, and incident reports.
• Escalate incidents, suspicious activities, delays, route deviations, or emergencies immediately to the Security Manager.
• Ensure all daily, weekly, and monthly reports are complete, accurate, and free from errors.
• Ensure proper system usage including CCTV platforms, tracking systems, and any other supportive security technologies.
• Identify operational gaps and recommend improvements to strengthen monitoring and response capability.
• Perform any additional tasks assigned by the Security Manager.

Operational Scope

• Surveillance monitoring of all CCTV cameras across sites.
• Real-time tracking of transit and local trucks.
• Monitoring escort operations and route compliance.
• Centralized communication management.
• Incident detection, logging, and escalation.

Authority Level

• Direct supervision of all Control Room Controllers.
• Authority to correct operational errors and enforce compliance.
• Authority to escalate urgent matters directly to the Security Manager.
• Authority to recommend disciplinary action where necessary.

Working Conditions

• Shift-based work including nights, weekends, and public holidays.
• High-responsibility environment requiring constant alertness.
• Continuous monitoring of multiple systems simultaneously.

• Supervise and evaluate the performance, discipline, and shift compliance of all control room controllers.
• Ensure 24/7 professional monitoring of CCTV surveillance systems across all operational sites.
• Oversee tracking of HESU trucks (transit and local) and all company vehicles using GPS and tracking systems.
• Monitor and verify movement of trucks and containers from port to HESU/SSA and other designated locations.
• Coordinate and document escort operations for vehicles and containers to required operational areas.
• Act as the central communication hub linking all sites, security teams, supervisors, and operations using mobile phones and radio systems.
• Ensure accurate logging of communications, vehicle movement records, and incident reports.
• Escalate incidents, suspicious activities, delays, route deviations, or emergencies immediately to the Security Manager.
• Ensure all daily, weekly, and monthly reports are complete, accurate, and free from errors.
• Ensure proper system usage including CCTV platforms, tracking systems, and any other supportive security technologies.
• Identify operational gaps and recommend improvements to strengthen monitoring and response capability.
• Perform any additional tasks assigned by the Security Manager.

• Strong knowledge of CCTV systems and GPS tracking platforms.
• Ability to manage and supervise a team effectively.
• Excellent communication and coordination skills.
• High attention to detail with strong report writing ability.
• Ability to work under pressure and make timely decisions.
• High integrity, reliability, and professionalism.

• Proven experience in control room operations or security supervision.
• Strong knowledge of CCTV systems and GPS tracking platforms.
• Ability to manage and supervise a team effectively.
• Excellent communication and coordination skills.
• High attention to detail with strong report writing ability.
• Ability to work under pressure and make timely decisions.
• High integrity, reliability, and professionalism.