Sales and Marketing Officers
2025-07-03T10:39:45+00:00
Fastlink
https://cdn.greattanzaniajobs.com/jsjobsdata/data/employer/comp_4721/logo/Fastlink%20Safaris%20LTD.png
https://www.fastlinksafaris.com/
FULL_TIME
Kigoma, Iringa, and Songea
Dar es Salaam
00000
Tanzania
Hospitality, and Tourism
Sales & Retail
2025-07-12T17:00:00+00:00
Tanzania
8
Job Summary:
The Sales and Marketing Officer is responsible for promoting and selling Air tickets, tourism packages, and other travel-related services offered by Fastlink Safaris and Tours Limited. The role involves customer engagement, market research, partnership development, and ensuring high-quality service delivery to maximize sales and customer satisfaction.
Key Responsibilities:
1. Sales & Business Development
- Proactively sell Air tickets and tourism packages to individuals, travel agencies, and corporate clients.
- Develop and maintain strong client relationships to ensure customer retention.
- Identify new business opportunities and establish partnerships with hotels, tour operators, and other travel service providers.
- Negotiate deals with corporate clients to increase bulk ticket sales and travel service subscriptions.
2. Marketing & Promotions
- Develop and execute marketing strategies to promote ticket sales and tourism packages.
- Organize promotional campaigns, digital marketing initiatives, and social media advertisements to increase customer reach.
- Represent Fastlink Safaris & Tours at travel expos, industry conferences, and networking events.
3. Customer Service & Client Relations
- Provide excellent customer service by addressing inquiries, assisting with bookings, and resolving issues efficiently.
- Offer professional advice on flight schedules, fares, visa requirements, and travel regulations.
- Handle customer complaints and escalate complex issues when necessary.
4. Market Research & Competitive Analysis
- Analyse industry trends, competitor strategies, and customer preferences to optimize sales approaches.
- Monitor airline pricing structures and recommend competitive pricing models to management.
- Gather client feedback and use insights to improve service offerings.
5. Reporting & Performance Tracking
- Prepare daily, weekly and monthly reports on sales, marketing activities, and revenue generation.
- Track and evaluate the effectiveness of marketing campaigns and suggest improvements.
- Work closely with the finance department to ensure proper invoicing and payment tracking.
Qualifications and Skills:
Education & Experience:
- Diploma or bachelor’s degree in Sales, Marketing, Business Administration, Tourism, or a related field.
- 2+ years of experience in sales, marketing, or travel consultancy.
- Knowledge of airline ticketing systems such as Amadeus, Galileo, or Sabre is an added advantage.
Technical & Soft Skills:
- Strong sales, negotiation, and business development skills.
- Excellent communication skills (verbal & written).
- Customer service excellence and ability to resolve client issues professionally.
- Proficiency in Microsoft Office and digital marketing tools.
- Ability to work under pressure and meet sales targets.
Key Performance Indicators (KPIs)
- Revenue Growth – Achieve and exceed monthly and quarterly sales targets.
- Customer Acquisition – Increase the number of new clients and corporate accounts.
- Customer Satisfaction Rate – Maintain high levels of client satisfaction and repeat business.
- Marketing Effectiveness – Successful execution of campaigns that generate leads and sales.
- Market Expansion – Establish new business collaborations and expand the customer base.
- Teamwork and collaboration
- Communication skills
- Problem Solving
- Time Management
- Professionalism and growth
- Interpersonal relationships
- Integrity and ethics
- Loyalty and commitment
Lines of Communication
- Reports to: Station In charge
- Works closely with: Sales Team, Finance Team, Operations Team, HR Department, and other Departments.
1. Sales & Business Development Proactively sell Air tickets and tourism packages to individuals, travel agencies, and corporate clients. Develop and maintain strong client relationships to ensure customer retention. Identify new business opportunities and establish partnerships with hotels, tour operators, and other travel service providers. Negotiate deals with corporate clients to increase bulk ticket sales and travel service subscriptions. 2. Marketing & Promotions Develop and execute marketing strategies to promote ticket sales and tourism packages. Organize promotional campaigns, digital marketing initiatives, and social media advertisements to increase customer reach. Represent Fastlink Safaris & Tours at travel expos, industry conferences, and networking events. 3. Customer Service & Client Relations Provide excellent customer service by addressing inquiries, assisting with bookings, and resolving issues efficiently. Offer professional advice on flight schedules, fares, visa requirements, and travel regulations. Handle customer complaints and escalate complex issues when necessary. 4. Market Research & Competitive Analysis Analyse industry trends, competitor strategies, and customer preferences to optimize sales approaches. Monitor airline pricing structures and recommend competitive pricing models to management. Gather client feedback and use insights to improve service offerings. 5. Reporting & Performance Tracking Prepare daily, weekly and monthly reports on sales, marketing activities, and revenue generation. Track and evaluate the effectiveness of marketing campaigns and suggest improvements. Work closely with the finance department to ensure proper invoicing and payment tracking.
Strong sales, negotiation, and business development skills. Excellent communication skills (verbal & written). Customer service excellence and ability to resolve client issues professionally. Proficiency in Microsoft Office and digital marketing tools. Ability to work under pressure and meet sales targets.
Diploma or bachelor’s degree in Sales, Marketing, Business Administration, Tourism, or a related field. 2+ years of experience in sales, marketing, or travel consultancy. Knowledge of airline ticketing systems such as Amadeus, Galileo, or Sabre is an added advantage.
JOB-68665df1e6813
Vacancy title:
Sales and Marketing Officers
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Sales & Retail]
Jobs at:
Fastlink
Deadline of this Job:
Saturday, July 12 2025
Duty Station:
Kigoma, Iringa, and Songea | Dar es Salaam | Tanzania
Summary
Date Posted: Thursday, July 3 2025, Base Salary: Not Disclosed
Similar Jobs in Tanzania
Learn more about Fastlink
Fastlink jobs in Tanzania
JOB DETAILS:
Job Summary:
The Sales and Marketing Officer is responsible for promoting and selling Air tickets, tourism packages, and other travel-related services offered by Fastlink Safaris and Tours Limited. The role involves customer engagement, market research, partnership development, and ensuring high-quality service delivery to maximize sales and customer satisfaction.
Key Responsibilities:
1. Sales & Business Development
- Proactively sell Air tickets and tourism packages to individuals, travel agencies, and corporate clients.
- Develop and maintain strong client relationships to ensure customer retention.
- Identify new business opportunities and establish partnerships with hotels, tour operators, and other travel service providers.
- Negotiate deals with corporate clients to increase bulk ticket sales and travel service subscriptions.
2. Marketing & Promotions
- Develop and execute marketing strategies to promote ticket sales and tourism packages.
- Organize promotional campaigns, digital marketing initiatives, and social media advertisements to increase customer reach.
- Represent Fastlink Safaris & Tours at travel expos, industry conferences, and networking events.
3. Customer Service & Client Relations
- Provide excellent customer service by addressing inquiries, assisting with bookings, and resolving issues efficiently.
- Offer professional advice on flight schedules, fares, visa requirements, and travel regulations.
- Handle customer complaints and escalate complex issues when necessary.
4. Market Research & Competitive Analysis
- Analyse industry trends, competitor strategies, and customer preferences to optimize sales approaches.
- Monitor airline pricing structures and recommend competitive pricing models to management.
- Gather client feedback and use insights to improve service offerings.
5. Reporting & Performance Tracking
- Prepare daily, weekly and monthly reports on sales, marketing activities, and revenue generation.
- Track and evaluate the effectiveness of marketing campaigns and suggest improvements.
- Work closely with the finance department to ensure proper invoicing and payment tracking.
Qualifications and Skills:
Education & Experience:
- Diploma or bachelor’s degree in Sales, Marketing, Business Administration, Tourism, or a related field.
- 2+ years of experience in sales, marketing, or travel consultancy.
- Knowledge of airline ticketing systems such as Amadeus, Galileo, or Sabre is an added advantage.
Technical & Soft Skills:
- Strong sales, negotiation, and business development skills.
- Excellent communication skills (verbal & written).
- Customer service excellence and ability to resolve client issues professionally.
- Proficiency in Microsoft Office and digital marketing tools.
- Ability to work under pressure and meet sales targets.
Key Performance Indicators (KPIs)
- Revenue Growth – Achieve and exceed monthly and quarterly sales targets.
- Customer Acquisition – Increase the number of new clients and corporate accounts.
- Customer Satisfaction Rate – Maintain high levels of client satisfaction and repeat business.
- Marketing Effectiveness – Successful execution of campaigns that generate leads and sales.
- Market Expansion – Establish new business collaborations and expand the customer base.
- Teamwork and collaboration
- Communication skills
- Problem Solving
- Time Management
- Professionalism and growth
- Interpersonal relationships
- Integrity and ethics
- Loyalty and commitment
Lines of Communication
- Reports to: Station In charge
- Works closely with: Sales Team, Finance Team, Operations Team, HR Department, and other Departments.
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
Job application procedure
Interested and qualified? Click here to apply
All Jobs | QUICK ALERT SUBSCRIPTION
