PalmPay is a Pan-African fintech company currently operating in Ghana, Nigeria and expanding to other markets in 2023. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online . We are seeking a motivated and customer-focused Sales Officer to join our partner's mobile phone retail team. As a Sales Officer, you will play a key role in driving sales, providing excellent customer service, and ensuring smooth day-to-day operations of the phone shop. You will assist customers with product selection, explain device features and plans, and close sales effectively.

Key Responsibilities:

• Greet and assist walk-in customers in a professional and friendly manner.
• Promote and sell mobile phones, accessories, SIM cards, and service plans.
• Provide accurate product information and guidance to help customers make informed decisions.
• Achieve individual and store sales targets and KPIs.
• Demonstrate and explain the features of new and existing phone models.
• Handle billing, invoicing, and processing of sales transactions through the POS system.
• Maintain cleanliness and organization of the store, including merchandise displays.
• Stay updated with the latest mobile technologies, offers, and promotions.
• Handle customer complaints and queries professionally and escalate issues when needed.
• Perform stock checks, assist in inventory control, and participate in stock audits.

Requirements:

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Prior experience in mobile phone sales or retail sales is preferred.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced and customer-facing environment.
• Basic knowledge of smartphones, mobile accessories, and telecom services.
• Good problem-solving skills and a persuasive attitude.
• Willingness to work flexible hours, including weekends and holidays.
• Basic computer literacy and familiarity with POS systems.

• Greet and assist walk-in customers in a professional and friendly manner.
• Promote and sell mobile phones, accessories, SIM cards, and service plans.
• Provide accurate product information and guidance to help customers make informed decisions.
• Achieve individual and store sales targets and KPIs.
• Demonstrate and explain the features of new and existing phone models.
• Handle billing, invoicing, and processing of sales transactions through the POS system.
• Maintain cleanliness and organization of the store, including merchandise displays.
• Stay updated with the latest mobile technologies, offers, and promotions.
• Handle customer complaints and queries professionally and escalate issues when needed.
• Perform stock checks, assist in inventory control, and participate in stock audits.

• Strong interpersonal and communication skills.
• Basic knowledge of smartphones, mobile accessories, and telecom services.
• Good problem-solving skills and a persuasive attitude.
• Basic computer literacy and familiarity with POS systems.

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Prior experience in mobile phone sales or retail sales is preferred.