Altezza Travel is a Tanzanian tour operator specializing in unforgettable safaris and Kilimanjaro climbs. With over 11 years of expertise, we are recognized as Tanzania’s Leading Tour Operator at the 2024 and 2025 World Travel Awards. As a Certified B Corporation and a member of UN Tourism, we are committed to ethical and sustainable travel experiences. With more than 2,100 five-star reviews on TripAdvisor, we take pride in delivering exceptional customer satisfaction and creating unique adventures for our clients.

Role Description

This is a full-time on-site role for a Reservations Manager located in Moshi, Tanzania. The Reservations Manager will oversee and manage the reservations process, ensuring seamless booking experiences for clients. Responsibilities include handling customer inquiries, managing bookings, coordinating with the sales team, and working closely with other departments to ensure the highest level of customer service. The role also involves training team members in reservation systems and procedures to help optimize operations and maintain consistency in client satisfaction.

Qualifications

• Proven skills and experience in Reservations, ensuring an efficient and accurate booking process
• Customer Service expertise, with an ability to anticipate and address client needs
• Strong Communication and interpersonal skills to effectively liaise with clients and internal teams
• Experience in Sales, including upselling and cross-selling opportunities
• Capability in Training and coaching team members on reservation and customer service protocols
• Strong organizational and problem-solving abilities with attention to detail
• Proficiency in reservation or booking software is a plus
• Bachelor’s degree in Tourism, Hospitality, Business, or a related field is preferred
• Fluency in English; additional language skills are beneficial

• Oversee and manage the reservations process, ensuring seamless booking experiences for clients.
• Handle customer inquiries.
• Manage bookings.
• Coordinate with the sales team.
• Work closely with other departments to ensure the highest level of customer service.
• Train team members in reservation systems and procedures to help optimize operations and maintain consistency in client satisfaction.

• Reservations
• Customer Service
• Communication
• Interpersonal skills
• Sales (upselling and cross-selling)
• Training and coaching
• Organizational abilities
• Problem-solving abilities
• Attention to detail
• Proficiency in reservation or booking software (a plus)
• Fluency in English
• Additional language skills (beneficial)

• Proven skills and experience in Reservations.
• Customer Service expertise.
• Strong Communication and interpersonal skills.
• Experience in Sales.
• Capability in Training and coaching team members.
• Strong organizational and problem-solving abilities with attention to detail.
• Proficiency in reservation or booking software is a plus.
• Bachelor’s degree in Tourism, Hospitality, Business, or a related field is preferred.
• Fluency in English.
• Additional language skills are beneficial.