WE ARE HIRING

Position: Relationship Officer

Department: Sales & Log Book Finance

Number of Positions: 2

Location: Head Office, Dar es Salaam (DSM)

Basic Job Functions

• Ensure that the portfolio is performing within the company acceptable limits.
• Ensure conversions of pre-banking, demand and repossession buckets are within company acceptable limits.
• Ensure retention of customers.
• Address customer concerns and complaints.
• Provide support to all other functions of the department and company.
• Ensure all new customers are onboarded successfully within 3 days of allocation.
• Ensure settlements are done timely and according to the company policies.
• Ensure constant and frequent communication with clients, providing complete, concise account information and guidance.
• Prepare weekly portfolio performance reports.
• Prepare daily conversion reports.
• Report on key findings, issues and concerns that arise.

Minimum Qualifications

• Bachelor’s Degree in Public Administration, Business Administration, or any other related field.
• At least 2 years of relevant work experience.
• Proficiency in computer applications.

Other Attributes

• Good communication skills.
• Excellent numerical and computation skills.
• Proficiency in Microsoft Office applications.

• Ensure that the portfolio is performing within the company acceptable limits.
• Ensure conversions of pre-banking, demand and repossession buckets are within company acceptable limits.
• Ensure retention of customers.
• Address customer concerns and complaints.
• Provide support to all other functions of the department and company.
• Ensure all new customers are onboarded successfully within 3 days of allocation.
• Ensure settlements are done timely and according to the company policies.
• Ensure constant and frequent communication with clients, providing complete, concise account information and guidance.
• Prepare weekly portfolio performance reports.
• Prepare daily conversion reports.
• Report on key findings, issues and concerns that arise.

• Good communication skills.
• Excellent numerical and computation skills.
• Proficiency in Microsoft Office applications.
• Proficiency in computer applications.

• Bachelor’s Degree in Public Administration, Business Administration, or any other related field.
• At least 2 years of relevant work experience.
• Proficiency in computer applications.
• Good communication skills.
• Excellent numerical and computation skills.
• Proficiency in Microsoft Office applications.