With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Responsibilities or duties

Specific responsibilities

• To supervise and monitors the daily activities of the Relationship Officers
• Lead and supervise group lending team in conducting accurate marketing and promotion of VFT products
• Visit and verify all newly formed groups and clients before approval.
• Monitor field activities by visiting groups and clients.
• Conduct follow up visits with existing clients according to the monitoring schedule.
• Handle client complaints promptly and ensure timely resolution.
• Drive branch performance through assigned staff to achieve targets for Saving, Insurance and Loan related (disbursement, portfolio growth, Portfolio Quality, and number of clients).
• Support and oversee loan disbursement to ensure compliance with VFT procedures.
• Hold group lending team meetings to review performance and provide coaching timely
• Maintain strong portfolio quality through close monitoring and proactive risk management.
• To conduct regular performance evaluation of the Relationship Officers, and recommends any promotion or termination to the Business Center/Branch Manager and /or Regional Manager.
• To Ensure 100% on-time collection or enforces “zero tolerance against missed loan payments.”
• To Perform other tasks as may be prescribed by the Supervisor or Management.

Major Responsibilities

Staff recruitment and Training 20%

• To identify staff needs based on business case and market potential
• To plan & Coordinates recruitments in collaboration with BCMs/RMs and P&C where needed
• To identify training need for different cadre of Relationship Officer
• To coaches, encourage, and mentor Relationship officers
• To plan & coordinates trainings in collaboration with P&C for Relationship Officers
• To spot emerging talents from team for higher position

Monitoring (40%)

• To monitor Relationship Officers performance on daily basis
• To Monitor the performance of Savings,Insurance and loans offered to clients
• Take timely corrective measures to address any deviation from the standards of the implementation and performance of all loan products and other financial services
• Validates information received from Relationship Officers regarding default payments, business activity and other issues that concerns the business

Coordination 20%

• To work with Business Center Managers/Regional in developing and implementing an expansion and market penetration program Including new products and expansion into new areas, and in identifying new business opportunities
• To develop a roll out and/or scaling up plan which includes, location, staffing plan, required budget and projections
• To oversee/implement the recruitment/hiring/onboarding of Relationship Officers in collaboration with BCMs and P&C
• To liaise with IT to set up necessary technology and platforms for loan processing and monitoring
• Support Relationship Officers in build a pipeline of potential borrowers.
• Support management in putting forward cases for scaling up business and products
• To ensure all required documents for loans are correct and sent to Credit hub for approval

Reporting (10%)

• Ensure proper reporting of loans in core banking system
• Prepares performance reports and analytics on a daily, weekly and monthly basis and share to stakeholder
• Take remedial actions basing on analytics and share with stakeholders.

Market Surveys and lesson learnt (10%)

• Coordinate and support impact surveys as needed
• Collect and share lessons learned with other stakeholders of the business of the bank
• Reaching desired number social impact including number of Children impacted, and women and coverage.

Qualifications or requirements (e.g., education, skills)

Knowledge, Skills And Abilities

Minimum education, training and experience requirements to qualify for the position:

List academic, technical skills or other knowledge required as a minimum qualification for this position.

• University Degree /Diploma in economics, Rural development, Agri finance, accounting, Community development, finance or business administration.
• Minimum of 2 years’ sales and credit management with at least 1 years’ experience in training and coaching teams.
• Extensive expertise in statutory and regulatory frameworks governing banking practice with advanced knowledge of lending practices as well as the design and administration of bank's products and services.
• Very good on communication, people management and marketing skills
• Very good analytical skills (including the use of excel in analyzing data and reporting

List additional work experience required as a minimum qualification for this position

• Proficient in Microsoft office application
• Be a good leader
• Model and demonstrate effective Christian leadership and able to lead daily devotions.

Core Capabilities

Achieving Capabilities:

• Achieving quality results & service. Practicing accountability & integrity. Communicating information effectively.
• Proven ability to prepare and report various deliverables on time
• Satisfactory coordination, planning, organizational, monitoring and communication

Skills

Thinking Capabilities:

• Thinking clearly, deeply and broadly. Understanding the Humanitarian Industry. Understanding World Vision’s mission and operations. Practicing innovation and change.
• Leads and manages financial services and products provision to clients
• Proven problem solver who shows both leadership and delegating skills

Self-Managing Capabilities

• Demonstrating Christian values in life and work. Learning for growth and development. Maintaining work/life balance and effectiveness.
• Should demonstrate maturity and provide strong spiritual leadership
• Continually improving and developing new skills
• Should be a role model for other staffs in work/life balance

Relational Capabilities

• Building collaborative relationships. Practicing gender and cultural diversity. Influencing individuals and groups.
• Able to develop strong VFT relationships with clients
• Able to builds a strong Relationship Officer Team

• Supervise and monitors the daily activities of the Relationship Officers
• Lead and supervise group lending team in conducting accurate marketing and promotion of VFT products
• Visit and verify all newly formed groups and clients before approval.
• Monitor field activities by visiting groups and clients.
• Conduct follow up visits with existing clients according to the monitoring schedule.
• Handle client complaints promptly and ensure timely resolution.
• Drive branch performance through assigned staff to achieve targets for Saving, Insurance and Loan related (disbursement, portfolio growth, Portfolio Quality, and number of clients).
• Support and oversee loan disbursement to ensure compliance with VFT procedures.
• Hold group lending team meetings to review performance and provide coaching timely
• Maintain strong portfolio quality through close monitoring and proactive risk management.
• Conduct regular performance evaluation of the Relationship Officers, and recommends any promotion or termination to the Business Center/Branch Manager and /or Regional Manager.
• Ensure 100% on-time collection or enforces “zero tolerance against missed loan payments.”
• Perform other tasks as may be prescribed by the Supervisor or Management.
• Identify staff needs based on business case and market potential
• Plan & Coordinates recruitments in collaboration with BCMs/RMs and P&C where needed
• Identify training need for different cadre of Relationship Officer
• Coaches, encourage, and mentor Relationship officers
• Plan & coordinates trainings in collaboration with P&C for Relationship Officers
• Spot emerging talents from team for higher position
• Monitor Relationship Officers performance on daily basis
• Monitor the performance of Savings,Insurance and loans offered to clients
• Take timely corrective measures to address any deviation from the standards of the implementation and performance of all loan products and other financial services
• Validates information received from Relationship Officers regarding default payments, business activity and other issues that concerns the business
• Work with Business Center Managers/Regional in developing and implementing an expansion and market penetration program Including new products and expansion into new areas, and in identifying new business opportunities
• Develop a roll out and/or scaling up plan which includes, location, staffing plan, required budget and projections
• Oversee/implement the recruitment/hiring/onboarding of Relationship Officers in collaboration with BCMs and P&C
• Liaise with IT to set up necessary technology and platforms for loan processing and monitoring
• Support Relationship Officers in build a pipeline of potential borrowers.
• Support management in putting forward cases for scaling up business and products
• Ensure all required documents for loans are correct and sent to Credit hub for approval
• Ensure proper reporting of loans in core banking system
• Prepares performance reports and analytics on a daily, weekly and monthly basis and share to stakeholder
• Take remedial actions basing on analytics and share with stakeholders.
• Coordinate and support impact surveys as needed
• Collect and share lessons learned with other stakeholders of the business of the bank
• Reaching desired number social impact including number of Children impacted, and women and coverage.

• Communication
• People management
• Marketing skills
• Analytical skills
• Proficient in Microsoft office application
• Leadership
• Christian leadership
• Problem solving
• Delegating skills
• Spiritual leadership
• Ability to develop strong VFT relationships with clients
• Ability to build a strong Relationship Officer Team

• University Degree /Diploma in economics, Rural development, Agri finance, accounting, Community development, finance or business administration.
• Minimum of 2 years’ sales and credit management
• At least 1 years’ experience in training and coaching teams.
• Extensive expertise in statutory and regulatory frameworks governing banking practice
• Advanced knowledge of lending practices as well as the design and administration of bank's products and services.
• Proficient in Microsoft office application
• Ability to demonstrate maturity and provide strong spiritual leadership
• Ability to continually improve and develop new skills
• Ability to be a role model for other staffs in work/life balance