Job Purpose

The Relationship Manager (RM) will be responsible for acquiring, managing, and deepening relationships with high-value customers under the Prestige Banking segment. The role ensures:

• Delivery of exceptional client experiences.
• Effective risk management.
• Achievement of financial targets as per client portfolio.

Key Duties

• Manage existing customer relationships through regular contact and visits, ensuring customers’ banking needs are addressed effectively and timely.
• Act as the primary contact point for all prestige customer queries and requests.
• Coordinate with internal teams to resolve service issues promptly.
• Ensure clients receive priority service, including jump-queue facilitation and fast-track processing.
• Identify and develop a target pipeline; aggressively market to acquire new profitable customers and utilize cross-selling opportunities.
• Drive revenue creation by offering relevant value propositions that meet client needs and ensure excellent relationship management.
• Proactively manage client portfolio in compliance with regulatory requirements, adhering to bank guidelines, policies, and procedures to mitigate financial loss and fraud.
• Convert customers to increase the bank’s customer base.
• Achieve revenue, deposit, and asset growth targets specific to the prestige banking segment.

Requirements

• Bachelor’s degree or Advanced Diploma in Business Administration or related discipline.
• Minimum 3 years’ experience in Sales or Relationship Management within the banking sector.

Skills

• Strong service ethic with a client-focused approach.
• Excellent communication skills (verbal and written).
• Good decision-making under high-pressure situations.
• Strong evaluation, communication, and reporting skills.
• Ability to build and maintain relationships and networks easily.
• Attention to detail and ability to manage time-sensitive matters effectively.

Note: Successful candidates will be contacted within 14 days after the submission deadline.

• Manage existing customer relationships through regular contact and visits, ensuring customers’ banking needs are addressed effectively and timely.
• Act as the primary contact point for all prestige customer queries and requests.
• Coordinate with internal teams to resolve service issues promptly.
• Ensure clients receive priority service, including jump-queue facilitation and fast-track processing.
• Identify and develop a target pipeline; aggressively market to acquire new profitable customers and utilize cross-selling opportunities.
• Drive revenue creation by offering relevant value propositions that meet client needs and ensure excellent relationship management.
• Proactively manage client portfolio in compliance with regulatory requirements, adhering to bank guidelines, policies, and procedures to mitigate financial loss and fraud.
• Convert customers to increase the bank’s customer base.
• Achieve revenue, deposit, and asset growth targets specific to the prestige banking segment.

• Strong service ethic with a client-focused approach.
• Excellent communication skills (verbal and written).
• Good decision-making under high-pressure situations.
• Strong evaluation, communication, and reporting skills.
• Ability to build and maintain relationships and networks easily.
• Attention to detail and ability to manage time-sensitive matters effectively.

• Bachelor’s degree or Advanced Diploma in Business Administration or related discipline.
• Minimum 3 years’ experience in Sales or Relationship Management within the banking sector.