New Vacancy

Let’s grow together, become our Regional Stores Manager

Eligibility Requirements

Bachelor’s degree in business administration, Marketing, or related field. Minimum 5 years of experience in Stores/Retail management (telecom experience preferred).

Core Responsibilities

• Champion a customer-first culture across all stores
• Deliver targeted NPS and CSAT performance for the region
• Ensure consistent execution of customer journeys and service standards
• Actively monitor Voice of Customer (VoC) insights and implement improvement actions
• Reduce customer complaints and improve first-contact resolution
• Ensure all stores operate in line with defined SOPs, policies, and compliance standards
• Maintain store uptime (systems, network, and infrastructure) ≥99%
• Oversee stock management, merchandising, and visual standards
• Drive achievement of regional revenue, sales, and profitability targets
• Monitor and improve KPIs such as conversion rate, ARPU, upsell and cross-sell performance
• Lead, coach, and develop Store Supervisors and frontline teams

Competencies

• Customer relationship management skills
• Leadership skills
• Analytical skills
• Good communications skill

• Champion a customer-first culture across all stores
• Deliver targeted NPS and CSAT performance for the region
• Ensure consistent execution of customer journeys and service standards
• Actively monitor Voice of Customer (VoC) insights and implement improvement actions
• Reduce customer complaints and improve first-contact resolution
• Ensure all stores operate in line with defined SOPs, policies, and compliance standards
• Maintain store uptime (systems, network, and infrastructure) ≥99%
• Oversee stock management, merchandising, and visual standards
• Drive achievement of regional revenue, sales, and profitability targets
• Monitor and improve KPIs such as conversion rate, ARPU, upsell and cross-sell performance
• Lead, coach, and develop Store Supervisors and frontline teams

• Customer relationship management skills
• Leadership skills
• Analytical skills
• Good communications skill

• Bachelor’s degree in business administration, Marketing, or related field.