Company Overview:

Jaza is working to power Sub-Saharan Africa. We build solar-powered shops which charge batteries customers use to power their homes. Since 2022, we’ve achieved over 4 million battery swaps, providing approximately 225,000 people access to clean, affordable energy.

We employ women from each community (known as Jaza Stars) to run the service, empowering our team to become leaders, entrepreneurs and drivers of economic growth within their communities. For more information on what we are building, check out www.jazaenergy.com and watch the video the BBC made about Jaza here.

POSITION OVERVIEW:

The Regional service engineer owns tech operations and issues at the regional level. The Regional service engineer is mainly responsible for maintaining reliable technical operations in the region to ensure Hub uptime. The regional service engineer reports to the Regional Coordinator to ensure Hub Uptime.

Accountabilities

• Own and manage Energy uptime in the region to a minimum of 99.9% by ensuring all energy systems are performing as expected and all necessary interventions are planned.
• Ensure Packs go through troubleshooting and repair to maintain 98% pack health (only 2% can be defective at a time

ROLES & RESPONSIBILITIES:

• Hub Energy Monitoring and Downtime Prevention: Proactively oversee and maintain Hub energy levels within the region to ensure uninterrupted operations and prevent downtime.
• Troubleshooting and Pack Maintenance: Diagnose and repair defective packs to uphold a minimum of 98% pack health, while meticulously collecting and recording relevant data.
• Swap and PV Percentage Monitoring: Monitor Swap and PV percentages across all regional Hubs, and promptly make decisions on those exceeding 80% for necessary action.
• Hub Commissioning and Go-Live: Oversee and execute comprehensive Hub commissioning and testing procedures, culminating in formal sign-off for Hub activation.
• Hub Setup and Data Management: Establish Hub phones and controllers, while ensuring the meticulous upkeep of accurate Hub data within the dashboard.
• Technical Issue Management: Diligently and precisely document, address, update, and escalate technical concerns using Gitlab.
• Remote Troubleshooting and Resolution: Employ remote access capabilities to effectively diagnose and resolve Hub performance issues.
• On-Site Troubleshooting and Repairs: Conduct on-site visits to Hubs to diagnose and rectify technical problems necessitating in-person intervention.
• Hub Energy System Maintenance: Carry out scheduled and preventative maintenance on Hub energy systems to optimize performance and longevity.
• Hub Connectivity: Establish and sustain reliable connectivity across all Hubs within the region.
• Technical Report Monitoring and Review: Regularly monitor and scrutinize technical reports to identify trends, potential issues, and areas for improvement.
• Product Testing and Repair: Test, troubleshoot, and repair defective products to restore functionality and minimize downtime.
• Inventory Management: Maintain accurate and up-to-date records of Hub equipment, product components, and inventory levels, including defective items.
• Technical Issue Communication: Effectively communicate technical issues and concerns to the Regional Coordinator to ensure prompt action and resolution.
• Coaching Tech Interns: Conduct weekly coaching to Tech interns and help them understand their responsibilities, as well as evolving technologies, through active engagement with the Jaza Tech Handbook.
• New Product and Firmware Testing: Participate in the testing and evaluation of new products and firmware as required, contributing to ongoing product

QUALIFICATIONS:

• Educational Background: Bachelor’s degree in Electrical Engineering, Renewable Energy, or a relevant technical discipline.
• Technical Proficiency: Proven 1-2 Years of expertise in troubleshooting, repairing, and maintaining electrical systems and power electronics.
• Hands-On Experience: Demonstrable experience in managing and optimizing energy systems for maximum uptime and efficiency.
• Data-Driven Mindset: Strong analytical skills and proficiency in data interpretation for performance tracking and issue resolution.
• Problem-Solving Acumen: Ability to diagnose complex technical problems and develop effective, timely solutions.
• Communication Skills: Excellent written and verbal communication skills for clear reporting and collaboration with diverse stakeholders.
• Adaptability: Ability to thrive in a dynamic, fast-paced environment and embrace new technologies and procedures.
• Leadership & Initiative: Self-motivated with the ability to lead and mentor technical teams and drive operational excellence.

• Hub Energy Monitoring and Downtime Prevention: Proactively oversee and maintain Hub energy levels within the region to ensure uninterrupted operations and prevent downtime.
• Troubleshooting and Pack Maintenance: Diagnose and repair defective packs to uphold a minimum of 98% pack health, while meticulously collecting and recording relevant data.
• Swap and PV Percentage Monitoring: Monitor Swap and PV percentages across all regional Hubs, and promptly make decisions on those exceeding 80% for necessary action.
• Hub Commissioning and Go-Live: Oversee and execute comprehensive Hub commissioning and testing procedures, culminating in formal sign-off for Hub activation.
• Hub Setup and Data Management: Establish Hub phones and controllers, while ensuring the meticulous upkeep of accurate Hub data within the dashboard.
• Technical Issue Management: Diligently and precisely document, address, update, and escalate technical concerns using Gitlab.
• Remote Troubleshooting and Resolution: Employ remote access capabilities to effectively diagnose and resolve Hub performance issues.
• On-Site Troubleshooting and Repairs: Conduct on-site visits to Hubs to diagnose and rectify technical problems necessitating in-person intervention.
• Hub Energy System Maintenance: Carry out scheduled and preventative maintenance on Hub energy systems to optimize performance and longevity.
• Hub Connectivity: Establish and sustain reliable connectivity across all Hubs within the region.
• Technical Report Monitoring and Review: Regularly monitor and scrutinize technical reports to identify trends, potential issues, and areas for improvement.
• Product Testing and Repair: Test, troubleshoot, and repair defective products to restore functionality and minimize downtime.
• Inventory Management: Maintain accurate and up-to-date records of Hub equipment, product components, and inventory levels, including defective items.
• Technical Issue Communication: Effectively communicate technical issues and concerns to the Regional Coordinator to ensure prompt action and resolution.
• Coaching Tech Interns: Conduct weekly coaching to Tech interns and help them understand their responsibilities, as well as evolving technologies, through active engagement with the Jaza Tech Handbook.
• New Product and Firmware Testing: Participate in the testing and evaluation of new products and firmware as required, contributing to ongoing product

• Troubleshooting
• Repairing
• Maintaining electrical systems
• Maintaining power electronics
• Managing energy systems
• Optimizing energy systems
• Data interpretation
• Problem-solving
• Written communication
• Verbal communication
• Adaptability
• Leadership
• Initiative

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or a relevant technical discipline.
• Proven 1-2 Years of expertise in troubleshooting, repairing, and maintaining electrical systems and power electronics.
• Demonstrable experience in managing and optimizing energy systems for maximum uptime and efficiency.
• Strong analytical skills and proficiency in data interpretation for performance tracking and issue resolution.
• Ability to diagnose complex technical problems and develop effective, timely solutions.
• Excellent written and verbal communication skills for clear reporting and collaboration with diverse stakeholders.
• Ability to thrive in a dynamic, fast-paced environment and embrace new technologies and procedures.
• Self-motivated with the ability to lead and mentor technical teams and drive operational excellence.