Position Overview

Jaza’s purpose is to light up a continent with the mission to “Put Stars on the Map”. The company envisions a future where everyone has access to clean, reliable energy and opportunities to grow from scarcity to abundance. This future requires hard work, big dreams, and collaboration with people who share the vision.

The Regional Service Engineer owns technical operations and issues at the regional level. The role is primarily responsible for maintaining reliable technical operations to ensure high Hub uptime. The position reports to the Regional Coordinator.

Key Accountabilities

• Own and manage Energy uptime in the region to a minimum of 99.9% by ensuring all energy systems perform as expected and all necessary interventions are planned.
• Ensure Packs go through troubleshooting and repair to maintain 98% pack health (only 2% can be defective at a time).

Roles & Responsibilities

• Hub Energy Monitoring and Downtime Prevention: Proactively oversee and maintain Hub energy levels within the region to ensure uninterrupted operations and prevent downtime.
• Troubleshooting and Pack Maintenance: Diagnose and repair defective packs to uphold a minimum of 98% pack health, while meticulously collecting and recording relevant data.
• Swap and PV Percentage Monitoring: Monitor Swap and PV percentages across all regional Hubs and promptly make decisions on those exceeding 80% for necessary action.
• Hub Commissioning and Go-Live: Oversee and execute comprehensive Hub commissioning and testing procedures, culminating in formal sign-off for Hub activation.
• Hub Setup and Data Management: Establish Hub phones and controllers, while ensuring the meticulous upkeep of accurate Hub data within the dashboard.
• Technical Issue Management: Diligently document, address, update, and escalate technical concerns using Gitlab.
• Remote Troubleshooting and Resolution: Employ remote access capabilities to diagnose and resolve Hub performance issues.
• On-Site Troubleshooting and Repairs: Conduct on-site visits to Hubs to diagnose and rectify technical problems requiring in-person intervention.
• Hub Energy System Maintenance: Carry out scheduled and preventative maintenance on Hub energy systems to optimize performance and longevity.
• Hub Connectivity: Establish and sustain reliable connectivity across all Hubs within the region.
• Technical Report Monitoring and Review: Regularly monitor and scrutinize technical reports to identify trends, potential issues, and areas for improvement.
• Product Testing and Repair: Test, troubleshoot, and repair defective products to restore functionality and minimize downtime.
• Inventory Management: Maintain accurate and up-to-date records of Hub equipment, product components, and inventory levels, including defective items.
• Technical Issue Communication: Effectively communicate technical issues and concerns to the Regional Coordinator to ensure prompt action and resolution.
• Coaching Tech Interns: Conduct weekly coaching sessions for Tech interns, helping them understand their responsibilities and evolving technologies through the Jaza Tech Handbook.
• New Product and Firmware Testing: Participate in the testing and evaluation of new products and firmware as required.

Must-Have Skills

• Electrical design and Engineering
• Solar Design
• Solar Devices Engineering
• Leadership
• Solar Device Installation

Qualifications

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or a relevant technical discipline.
• Proven 2–5 years of expertise in troubleshooting, repairing, and maintaining electrical systems and power electronics.
• Demonstrable experience in managing and optimizing energy systems for maximum uptime and efficiency.
• Strong analytical skills and proficiency in data interpretation for performance tracking and issue resolution.
• Ability to diagnose complex technical problems and develop effective, timely solutions.
• Excellent written and verbal communication skills for clear reporting and collaboration with diverse stakeholders.
• Ability to thrive in a dynamic, fast-paced environment and embrace new technologies and procedures.
• Self-motivated with the ability to lead and mentor technical teams and drive operational excellence.

• Hub Energy Monitoring and Downtime Prevention: Proactively oversee and maintain Hub energy levels within the region to ensure uninterrupted operations and prevent downtime.
• Troubleshooting and Pack Maintenance: Diagnose and repair defective packs to uphold a minimum of 98% pack health, while meticulously collecting and recording relevant data.
• Swap and PV Percentage Monitoring: Monitor Swap and PV percentages across all regional Hubs and promptly make decisions on those exceeding 80% for necessary action.
• Hub Commissioning and Go-Live: Oversee and execute comprehensive Hub commissioning and testing procedures, culminating in formal sign-off for Hub activation.
• Hub Setup and Data Management: Establish Hub phones and controllers, while ensuring the meticulous upkeep of accurate Hub data within the dashboard.
• Technical Issue Management: Diligently document, address, update, and escalate technical concerns using Gitlab.
• Remote Troubleshooting and Resolution: Employ remote access capabilities to diagnose and resolve Hub performance issues.
• On-Site Troubleshooting and Repairs: Conduct on-site visits to Hubs to diagnose and rectify technical problems requiring in-person intervention.
• Hub Energy System Maintenance: Carry out scheduled and preventative maintenance on Hub energy systems to optimize performance and longevity.
• Hub Connectivity: Establish and sustain reliable connectivity across all Hubs within the region.
• Technical Report Monitoring and Review: Regularly monitor and scrutinize technical reports to identify trends, potential issues, and areas for improvement.
• Product Testing and Repair: Test, troubleshoot, and repair defective products to restore functionality and minimize downtime.
• Inventory Management: Maintain accurate and up-to-date records of Hub equipment, product components, and inventory levels, including defective items.
• Technical Issue Communication: Effectively communicate technical issues and concerns to the Regional Coordinator to ensure prompt action and resolution.
• Coaching Tech Interns: Conduct weekly coaching sessions for Tech interns, helping them understand their responsibilities and evolving technologies through the Jaza Tech Handbook.
• New Product and Firmware Testing: Participate in the testing and evaluation of new products and firmware as required.

• Electrical design and Engineering
• Solar Design
• Solar Devices Engineering
• Leadership
• Solar Device Installation

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or a relevant technical discipline.
• Proven 2–5 years of expertise in troubleshooting, repairing, and maintaining electrical systems and power electronics.
• Demonstrable experience in managing and optimizing energy systems for maximum uptime and efficiency.
• Strong analytical skills and proficiency in data interpretation for performance tracking and issue resolution.
• Ability to diagnose complex technical problems and develop effective, timely solutions.
• Excellent written and verbal communication skills for clear reporting and collaboration with diverse stakeholders.
• Ability to thrive in a dynamic, fast-paced environment and embrace new technologies and procedures.
• Self-motivated with the ability to lead and mentor technical teams and drive operational excellence.