About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

The Regional Sales Systems Manager – Africa is responsible for leading the strategy, governance, and optimisation of sales systems across MSI’s Africa region, ensuring these systems directly enable commercial growth, performance management, and data-driven decision-making.

The role owns the regional sales systems ecosystem, driving standardisation, scalability, and integration across markets. It ensures that systems, processes, and data are aligned to MSI’s commercial strategy and are actively used to improve sales performance, conversion rates, and operational efficiency.

Acting as a key regional leader, the postholder influences country programmes (CPs), distributors, and cross-functional teams to adopt best-in-class systems and disciplined sales processes. The role holds accountability for data accuracy (>95%), KPI definition and tracking, and real-time visibility of commercial performance across the region.

The Regional Sales Systems Manager plays a critical role in shaping how commercial performance is measured, managed, and improved, ensuring that sales teams and partners are equipped to deliver sustainable growth.

This role requires strong contextual understanding of Africa markets, including the operational realities of working with distributors, field sales teams, and fragmented digital ecosystems. As such, prior experience working physically within Africa markets is essential to effectively design, implement, and drive adoption of sales systems. The role is expected to be based within the Africa region, enabling close engagement with country programmes, partners, and frontline teams, and ensuring solutions are grounded in market realities.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:

• Strong experience with sales force automation (SFA), CRM platforms, or commercial ERP systems
• Deep understanding of data governance, validation frameworks, and data quality assurance
• Strong systems thinking and process optimisation capability
• Experience designing dashboards and reporting structures for commercial teams
• High level of digital literacy and comfort working with IT teams and system vendors
• Strong project management skills, including multi-country rollouts
• Excellent analytical and problem-solving skills
• Strong stakeholder management and influencing capability
• Ability to simplify complex systems and translate technical concepts for non-technical users

To perform this role, you’ll need the following experience:

• 6–8+ years of experience in sales operations, systems implementation, CRM/SFA management, (CRM ecosystem commercial experience like Salesforce, Dynamics, HubSpot, Saneforce)
• Experience harmonising or rolling out systems across multiple countries or regions
• Experience working closely with sales teams or in sales roles in the field
• Experience driving sales performance improvement through systems or processes
• Experience managing data accuracy improvement initiatives
• Experience working with distributors and commercial field teams
• Experience in FMCG, pharmaceutical, consumer health, or socially marketed products preferred

Significant experience working within Africa markets is essential, with a strong understanding of local commercial environments, distributor models, and field sales realities. > > Experience operating on the ground within Africa (not solely remotely) is required to effectively drive system adoption and performance improvement.

Formal education/qualification

A degree in Information Systems, Business Administration, Data Management, Supply Chain, or a related field is desirable, or equivalent practical experience.

• Leading the strategy, governance, and optimisation of sales systems across MSI’s Africa region.
• Ensuring these systems directly enable commercial growth, performance management, and data-driven decision-making.
• Owning the regional sales systems ecosystem, driving standardisation, scalability, and integration across markets.
• Ensuring that systems, processes, and data are aligned to MSI’s commercial strategy and are actively used to improve sales performance, conversion rates, and operational efficiency.
• Influencing country programmes (CPs), distributors, and cross-functional teams to adopt best-in-class systems and disciplined sales processes.
• Holding accountability for data accuracy (>95%), KPI definition and tracking, and real-time visibility of commercial performance across the region.
• Shaping how commercial performance is measured, managed, and improved.
• Ensuring that sales teams and partners are equipped to deliver sustainable growth.
• Effectively designing, implementing, and driving adoption of sales systems within Africa markets.
• Enabling close engagement with country programmes, partners, and frontline teams.
• Ensuring solutions are grounded in market realities.

• Strong experience with sales force automation (SFA), CRM platforms, or commercial ERP systems
• Deep understanding of data governance, validation frameworks, and data quality assurance
• Strong systems thinking and process optimisation capability
• Experience designing dashboards and reporting structures for commercial teams
• High level of digital literacy and comfort working with IT teams and system vendors
• Strong project management skills, including multi-country rollouts
• Excellent analytical and problem-solving skills
• Strong stakeholder management and influencing capability
• Ability to simplify complex systems and translate technical concepts for non-technical users

• A degree in Information Systems, Business Administration, Data Management, Supply Chain, or a related field is desirable, or equivalent practical experience.