Key Responsibilities:

• Welcome and assist guests upon arrival
• Manage check-in and check-out procedures
• Answer phone calls and handle guest inquiries
• Maintain accurate guest records and reservations
• Coordinate with other departments to meet guest needs
• Handle customer complaints in a professional manner

Qualifications

• Proven experience as a receptionist, front desk agent, or customer service role
• Excellent communication and interpersonal skills
• Professional appearance and friendly attitude
• Ability to multitask and manage front-desk operations
• Proficiency with office software and equipment (MS Office, email, phone systems, printers)
• Strong organizational and time-management skills
• Ability to handle bookings, check-ins, and scheduling
• Customer service–oriented with problem-solving abilities
• Basic administrative skills (filing, record keeping, data entry)
• Ability to remain calm under pressure and handle difficult guests politely

• Welcome and assist guests upon arrival
• Manage check-in and check-out procedures
• Answer phone calls and handle guest inquiries
• Maintain accurate guest records and reservations
• Coordinate with other departments to meet guest needs
• Handle customer complaints in a professional manner

• Excellent communication and interpersonal skills
• Ability to multitask and manage front-desk operations
• Proficiency with office software and equipment (MS Office, email, phone systems, printers)
• Strong organizational and time-management skills
• Customer service–oriented with problem-solving abilities
• Basic administrative skills (filing, record keeping, data entry)
• Ability to remain calm under pressure and handle difficult guests politely

• Proven experience as a receptionist, front desk agent, or customer service role
• Professional appearance and friendly attitude
• Ability to handle bookings, check-ins, and scheduling