Job Overview:
As the first and last point of contact for our guests, the Receptionist plays a crucial role in creating a welcoming atmosphere. We are looking for a friendly, organized, and detail-oriented individual to manage the check-in/check-out process, handle reservations, and provide information about the lodge and surrounding attractions.

Key Responsibilities:

• Guest Welcome: Warmly greet guests upon arrival and assist with the check-in process.
• Check-in/Check-out: Efficiently process guest check-ins and check-outs, handling payments and billing accurately.
• Reservations Management: Manage booking inquiries over the phone, via email, and in person.
• Guest Inquiries: Provide information about lodge facilities, local attractions (Lake Babati, etc.), and safari activities.
• Communication: Act as a central communication hub, relaying messages to guests and staff promptly.
• Administration: Maintain accurate guest records, handle mail and messages, and assist with basic administrative tasks.

Qualifications & Requirements:

• Proven experience as a receptionist, front desk agent, or similar role in the hospitality industry.
• Proficiency in using reservation systems (e.g., PMS) and MS Office.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• A positive attitude and a passion for helping people.
• Fluency in English and Swahili is required.
• Must be eligible to work in Tanzania.

• Warmly greet guests upon arrival and assist with the check-in process.
• Efficiently process guest check-ins and check-outs, handling payments and billing accurately.
• Manage booking inquiries over the phone, via email, and in person.
• Provide information about lodge facilities, local attractions (Lake Babati, etc.), and safari activities.
• Act as a central communication hub, relaying messages to guests and staff promptly.
• Maintain accurate guest records, handle mail and messages, and assist with basic administrative tasks.

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• A positive attitude and a passion for helping people.
• Proficiency in using reservation systems (e.g., PMS) and MS Office.

• Proven experience as a receptionist, front desk agent, or similar role in the hospitality industry.
• Fluency in English and Swahili is required.
• Must be eligible to work in Tanzania.