Background information about the job or company (e.g., role context, company overview)

RECEPTIONIST II

Baraza la Taifa la Elimu ya Ufundi na Mafunzo ya Ufundi Stadi (NACTVET)

Responsibilities or duties

• To receive and interview visitors and direct to the appropriate officials as may be necessary;
• To issue visitors parses;
• To keep and send urgent messages;
• To keep and maintain the reception office;
• To control usage of Switchboard;
• To attend all incoming and outgoing telephone calls and direct then to the appropriate destinations
• To keep records of all incoming and outgoing telephone calls;
• To supervise maintenance and cleanliness of Switchboards;
• To receive all incoming mails and submit them to the office supervisor;
• To maintain visitors Register Book; and
• To supervise proper organization of the front office.

Qualifications or requirements (e.g., education, skills)

• Holder of form IV or VI certificate plus Certificate in Front Office, reception or Customer Care or equivalent qualifications from a recognized Institutions

• To receive and interview visitors and direct to the appropriate officials as may be necessary;
• To issue visitors parses;
• To keep and send urgent messages;
• To keep and maintain the reception office;
• To control usage of Switchboard;
• To attend all incoming and outgoing telephone calls and direct then to the appropriate destinations
• To keep records of all incoming and outgoing telephone calls;
• To supervise maintenance and cleanliness of Switchboards;
• To receive all incoming mails and submit them to the office supervisor;
• To maintain visitors Register Book; and
• To supervise proper organization of the front office.

• Customer Care
• Reception
• Switchboard Operation
• Record Keeping
• Front Office Organization

• Form IV or VI certificate
• Certificate in Front Office, reception or Customer Care or equivalent qualifications from a recognized Institutions